Automotive Receptionist Cashier Nissan

Service Receptionist / Cashier (Part Time)
Empire Automotive Group – Nissan of Hillside, NJ

Empire Nissan is seeking a friendly, detail‑oriented Service Receptionist / Cashier to be the welcoming face of our Sales department. If you thrive in a fast‑paced environment and take pride in delivering outstanding customer experiences, we’d love to meet you.

• Excellent communication and interpersonal skills
• A customer‑first mindset and professional demeanor
• A passion for creating smooth, positive service interactions

• Ensure all customer payments are collected, authorized, and accurately processed—completing daily financial reports with attention to detail
• Greet every customer with a warm, professional welcome—whether in person or over the phone
• Confirm and manage daily service appointments, rescheduling when needed and handling phone interactions with care
• Respond to customer questions and concerns using phone, text, email, and our CRM—offering timely, thoughtful solutions
• Organize and track customer feedback, escalating to management when additional support is needed
• Maintain clear, accurate records of customer concerns and follow through until resolution
• Build trust and rapport with customers and team members through respectful, reliable communication
• Proactively engage with customers—often identifying needs and offering help before being asked
• Collaborate with dealership staff to ensure a smooth, supportive customer experience
• Learn and uphold the automotive manufacturer’s standards for customer satisfaction

• Communicate clearly and kindly, and stay organized
• Present yourself in a polished, professional way that reflects Empire’s commitment to excellence
• Understand the value of listening and empathy, and make people feel comfortable and supported
• Be dependable, hardworking, and able to stay focused in a busy, fast‑moving environment
• Have experience helping customers—sharing knowledge, building trust, and making their experience a positive one
• Bring at least one year of experience in a role where you interacted with customers, either in person or over the phone
• Be naturally friendly, upbeat, and enjoy being part of a team that works together
• Be open to feedback and see it as a helpful part of growing and improving
• Be available to work Monday through Saturday, and be flexible when extra support is needed on holidays or weekends
• Be comfortable using computers and multitasking, especially with tools like Microsoft Office
• Take pride in keeping your workspace neat, organized, and welcoming

The job descriptions and responsibilities above will be required but not limited to any other job‑related duties assigned by their supervisor.

We are an equal‑opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.