ʻOhana Engagement Specialist - Hilo; Early Childhood

Position: ʻOhana Engagement Specialist I - Hilo (Early Childhood)
Job Purpose

The 'Ohana Engagement Specialist I provides administrative operations and program support for Early Childhood (EC) initiatives which supports families with young Native Hawaiian children aged 0-5. The 'Ohana Engagement Specialist I supports daily operations and program activities to ensure the efficient and smooth delivery of EC services. The 'Ohana Engagement Specialist I will also work with the program team to develop, implement and evaluate innovative and impactful programming for our families.

This position provides island-wide support, including the delivery of programs and services across multiple sites.

Essential Responsibilities

Administrative Support:

• Responsible for customer service, assisting with incoming calls, messages, and creating a welcoming environment for guests and teammates. Assess the condition of facilities and supports ensuring cleanliness and safety of facilities, with particular attention to child centered spaces.
• Oversees incoming/outgoing mail.
• Manage key inventory: tracking usage, securing keys in lock box, etc.
• Provides direct support to teammates on the following:
  • Day Force (timesheets for non-exempt staff, FTO/PTO, etc.)
  • Travel arrangements for programs
  • Provide technical support to staff (laptops, xerox, LT software programs, Zoom accounts, etc.)
  • Filing (hardcopy/digital) (ie. Ho'okele)
  • CRM administration for Program contacts/resources
  • ELTON, IT Tech Library system administration.
  • Maintains and updates staff emergency contacts
• Processes purchase orders and invoices for programs and operations through LT systems (Net Suite, Concur, Ramp, etc.).
• Ensures the cleanliness and safety of program spaces, including outdoor spaes, closets, and storage units.
• Oversees all aspects of agency vehicles, including refueling, parking, keys, safety checks, insurance, registration, cleaning, and tracking mileage for annual reports.
• Assist with meeting and overall documentation, including detailed note-taking, capturing key program content, and identifying opportunities for process improvements to enhance program efficiency and effectiveness.

Program Support:

• Ensures the cleanliness and safety of program spaces (on/off site)
• Provides logistical support for program activities/events (set-up, clean-up, transportation, meals/snacks, supplies, material packets, sign-in, etc.).
• Supports Ho'okele administration: data inputting, uploading forms, etc..
• Provides program assistance as needed:
  Transportation (assist as van drivers), program activities and implementation, chaperone on huaka'i or during activity/event, providing access to IT equipment for kamali'i, etc.
• May support with other EC programs (e.g. Kīhene Lehua) as needed.

Other duties:

• Supports with referrals to/from LT's Mālama Line.
• Contributes to the Trust's success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organization results.

• Participates in continuing education and training opportunities for professional development.
• Performs other duties as assigned.

Qualifications

• High School Diploma required. Associates degree preferred.
• 2 years of administrative experience preferred.
• 1 year of working in the early childhood field with parents and young children preferred.
• Preferred candidates will be highly organized, adaptable, and willing to take on a variety of tasks as needed. A positive attitude and a commitment to providing support in any capacity to ensure the success of EC initiatives and programs are essential.

• Ability to work evenings, weekends and occasional holidays as needed. Ability to travel as needed.
• Valid driver license, clean traffic abstract, and access to a privately owned automobile with valid no-fault insurance.
• TB clearance.
• First Aid and CPR/AED Certification preferred.

Job Competencies

• Aloha: awareness and approach to the work with compassion, empathy, and kindness.
• 'Imi Na'auao: a constant desire for seeking knowledge; lifelong learner.
• Po'okele: desire to perform in excellence.
• Wiwo'ole: maintain a courageous, brave, and fearless mindset.
• Pono: understand the appropriateness of time, place, reason, people, and tools
• Kuleana: bring a deep sense of responsibility and…