Administrative Officer​/Center Services Manager; Oahu

Position: Administrative Officer/Center Services Manager (Oahu)
Salary: $0.00 Semi-Monthly
Location : UH Hilo, Hilo, HI
Job Type: Full-Time Temporary
Job Number:
Department: University of Hawai'i at Hilo
Division: Hawai'i Small Business Development Center
Opening Date: 02/13/2025
Closing Date: Continuous
Position Number:: CASUAL
Description

*** Applicants seeking short-term or part-time work with the University of Hawai'i may apply for Casual Hire positions, which include administrative, professional, and technical (APT) or instructional-type positions. Because of the temporary nature of these appointments, Casual Hire employees are not eligible for most benefits as provided to regular Board of Regents (BOR) and Civil Service employees (i.e. paid holidays/leave). Casual Hire appointments may last for up to 89 days for full-time employees, and up to 1 calendar year for part-time employees.

Title:

( CASUAL) Administrative Officer (Center Services Manager, Oahu)

Hiring Unit:
Hawaii Small Business Development Center (SBDC)

Position
*** Casual Hire**
* Location:

UH Hilo

Date Posted:
February 13, 2025

Closing Date:
February 24., 2025

Salary: $4307/month

Full time/Part time:
Full time

Temporary/Permanent:
Temporary
Other

Conditions:

Casual Hire temporary appointment is expected begin March 2025 or soon thereafter. Not to exceed 89 days.

Duties:

Manages the daily office administration to support the programs, activities, and operations within HISBDC and RCUH guidelines; tailored to the interests and needs of its business advisors, interns, associates, customers, clients, and volunteers.

Manages client intake services for the Hawai'i SBDC Network Center Staff which may include reviewing Small Business Administration (SBA) forms, assist clients with workshop registration and screening client calls or inquiries.

Liaison with six other HISBDC offices to ensure consistency in daily operational practices, administration, information technology and computer network, and reporting systems.

Organize and maintain center files, business records, annual forms and financial reports

Serves as petty cash custodian. Maximum $300.

Provide customer and client service by phone, face-to-face, written correspondence, email, and text as appropriate.

Diplomatically address and coordinate requests to interact with center director and business advisors.

Maintain accurate and up-to-date customer and client database in SBDC client management and contact management system, Center IC.

Compose, edit, graphically design, and distribute timely event announcements and center newsletters using relevant communication technology, HISBDC branding standards, and consistency within the HISBDC network policies and procedures.

Serve as a reference point for all incoming inquiries online, in person or by phone. Provide sound analysis and correctly direct clients accordingly.

Performs administrative duties in conformance with various governmental laws, directives, regulations, and policies, including meeting Hawai'i

SBDC Network reporting requirements.

Drives to conduct public relations and outreach activities, and to attend required professional staff meetings.

Other duties as assigned

Minimum Qualifications:

Three years of experience in office or business administration in a business or service environment.

Strong oral, written, and visual presentation skills for in-person and online events.

Experience working effectively with a multi-ethnic, multi-cultural population

Knowledge of business conditions and culture in Hawai'i.

Desirable Qualifications:

Strong organization skills with attention to detail.

Ability to handle multiple tasks with frequent interruptions.

Proficient in computer software programs for word processing, spreadsheets, presentations, software applications for business and communication, data files, and researching information. Software applications include and are not limited to:
Microsoft Office Suite, Adobe, Canva, Google, Drop Box, Zoom, Center IC and Constant Contact.

Effective command of oral and written English language to communicate with internal and external contacts.

To Apply:

Click on the "Apply" button on the top right corner of the screen to complete an application and attach each required document. A complete application must include:

Cover letter explaining how qualifications are met

Resume

Names and contact information (telephone number and email addresses) of at least three professional references

Transcript(s) showing degrees and course work appropriate to the position (copies are acceptable; however, original official transcripts will be required prior to employment).

Please do not include any self-identifying photos. Please redact references to Social Security number and birthdates on transcript copies. All requested documents/information will become the property of the University. All minimum qualifications must be met by the hire date. Incomplete applications will not be considered. Failure to submit all required documents and reference information shall deem an application to be incomplete.

Note:

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