Clerk-Dispatcher - SR

Job Overview

Operates a radio-telephone communication system involving the receipt and transmission of messages; dispatches personnel, materials, and equipment in response to emergency, service, or trouble calls; performs a variety of clerical work involving the preparation of reports and the maintenance of records; and performs other related duties as required.

• Receives and transmits messages by operating a radio-telephone communication system.
• Maintains circuit discipline.
• Answers emergency and trouble calls, determines location and nature of problem, and in the absence of operations supervisors dispatches personnel to handle emergency service and trouble calls.
• Follows up trouble calls to see that services have been rendered.
• Dispatches materials and equipment as requested.
• Answers complaints and inquiries in regard to services or maintenance activities.
• Receives, records, and relays information regarding work operations.
• Interprets departmental regulations and policies.
• Prepares and processes various applications.
• Prepares and reviews daily time sheets, work orders, and equipment reports for accuracy and completeness.
• Maintains time and leave records of operations personnel as directed.
• Prepares purchase requisitions and temporary assignment reports for superior's signature.
• Checks and processes invoices against receiving copies.
• Maintains files and records of requisitions, letters, maps, equipment, contracts, and forms.
• Prepares and types reports such as accident reports, work and cost estimates, work schedules and activities, status reports, and annual statistical reports.
• Reviews, prepares, compiles, and enters data into computer.
• Operates computer station.
• Maintains inventory of equipment.
• May supervise others.

Graduation from high school, and three years of clerical experience, of which one year shall have involved dispatching or public contact which included providing information, answering questions and inquiries, or explaining policies, rules and regulations in person or by telephone.

An associate’s degree or higher from an accredited college or university may be substituted for lack of the required clerical experience on a year-for-year basis (e.g., 30 college credits can be substituted for one year of required clerical experience; an associate’s degree can be substituted for two years; a bachelor’s degree or higher can be substituted for four years). A copy of the official college transcript must be submitted for the substitution.

All applicants who meet the minimum qualification requirements will be assigned a score of 70 points. An education and experience evaluation will be conducted based on the applicant's training, education and experience as presented in the application.

Knowledge of office practices and procedures, filing methods and systems, punctuation, grammar, spelling, word usage, standard office machines and equipment, departmental regulations, policies, and procedures, radio discipline and techniques, and data processing and computer station usage.

Ability to read and interpret written material, keep records, make arithmetic computations, compare names and numbers rapidly and accurately, operate standard office machines, equipment, and computers, supervise the work of others; deal tactfully and effectively with the public, operate radio-telephone equipment, and make decisions under emergency conditions.

Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

• Flexible working arrangements: options may include alternate work schedules and flexible working hours.
• Vacation: start accruing paid vacation time immediately upon hire – up to 21 days per year.
• Sick leave: start accruing paid sick leave time immediately upon hire – up to 21 days per year.
• Holidays: 13 paid holidays per year (plus General Election Day when applicable).
• Training and development: a variety of opportunities for employees.
• County…