Clinic Receptionist I​/II, Plastic Surgery RHC

Job Description

Join East Hawai'i Health Clinics and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Join the team and make a meaningful impact on patient care at its affiliated clinics. As a Clinic Receptionist, you will serve as the first point of contact for patients, helping to create a welcoming, organized, and efficient clinic experience. Your role is essential in supporting both patients and clinical staff to ensure high-quality outpatient care.

• Greet and register patients, verify insurance, and ensure all required documentation is completed accurately
• Schedule appointments, provide reminders, and communicate pre-visit instructions to patients
• Prepare patient charts, verify authorizations, and coordinate referrals and transfers as directed
• Answer and manage incoming calls, relay messages, and assist with patient inquiries and concerns
• Collect and process payments, issue receipts, and support patients with financial options when needed
• Maintain patient records, manage clinic correspondence, and assist with general clerical and office tasks

• Education: High School Diploma or equivalent
• General
  
  Experience:
  
  Two (2) years of responsible clerical or administrative experience demonstrating knowledge of office procedures, customer service, and basic computer skills
• Specialized Experience (II level): In addition to the General Experience, six (6) months of work experience performing clerical duties including patient registration, scheduling, data entry and medical records handling in a healthcare or clinic setting
• Skills: Strong communication and interpersonal skills, attention to detail, ability to multitask, and commitment to excellent customer service
• Typing: Preferred ability to type at a net speed of 40 words per minute with accuracy

Substitution of Education for General Experience
:
An Associate’s or Bachelor’s from an accredited college or university may substitute for all the General Experience required.

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*
• 21 paid vacation days (168 hours) per year*
• 21 paid sick days (168 hours) per year*
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii’s retirement system
• Potential eligibility for various student loan repayment & scholarship programs

* Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.