Head of Transaction Support and Admin

About the Role

Cedar Innovations is seeking a highly autonomous, detail-oriented, and operationally strong Head of Transaction Support & Administration to lead and manage Cedar’s residential transaction workflows, administrative operations, and default-notice systems. This is a key role of Cedar’s transaction and administrative pipeline — ensuring legal and administrative coherence, smooth customer experience, and precise coordination with title companies, lenders, and other third-party vendors.

This position requires flexibility, structured thinking, high accountability, and the ability to thrive in a fast-moving, fluid environment. You will assist in designing and refining SOPs, manage staff, oversee third-party document quality, and help integrate Cedar’s operational processes into internal technology systems, automations, and dashboards.

This role coordinates administrators and specialists to support customer-facing administrative workflows for transaction management, finance/collections, and asset management, ensuring the admin team is well-equipped and fully staffed for Cedar’s national growth.

• Oversee and coordinate all administrative support for residential real-estate transactions, ensuring smooth, accurate, and timely workflow execution.

• Manage and review transaction files across multiple jurisdictions, ensuring all administrative steps, notices, and documentation are handled accurately.

• Proactively coordinate with title companies, lenders, escrow officers, and third-party service providers to maintain seamless transaction progress.

• Conduct administrative review of documents for execution accuracy and completeness prior to closing.

• Perform quality-assurance checks on all third-party prepared materials
  , including title packages, closing statements, HOA/AOAO certificates, lender documents, and other external deliverables.

• Ensure meticulous organization, documentation, and filing of all transaction-related communications and materials.

• Draft standardized transactional notices and correspondence; amend administrative terms in contracts as needed under guidance from the CLO.

• Support internal legal workflows without directing or practicing legal judgment.

• Manage, train, and supervise administrative assistants, transaction coordinators, and support specialists as Cedar scales.

• Assess ongoing staffing needs, forecast administrative workload, and recommend appropriate staffing levels for local, remote, and offshore administrative teams.

• Lead recruitment, interviewing, hiring, and onboarding of administrative staff, including domestic and offshore personnel for administrative and transaction management purposes.

• Delegate tasks effectively to maintain continuous workflow and prevent bottlenecks.

• Coordinate staffing, workload distribution, and daily prioritization across transaction support, finance/collections support, and asset management support.

• Assist leadership in designing and implementing Standard Operating Procedures (SOPs) for transaction support, administrative operations, and document workflows.

• Establish and maintain quality assurance and consistency standards for all administrative outputs.

• Maintain audit-ready administrative systems for tracking notices, correspondence, transaction steps, and document retention.

• Oversee performance management for all administrative staff, including evaluations, coaching, training, and corrective action when needed.

• Oversee administrative preparation, issuance, and internal tracking of default notices related to residential leaseholds and internal agreements.

• Coordinate with internal teams to ensure notices are accurate, timely, and properly documented.

• Maintain Cedar’s internal library of administrative notice procedures and ensure team adherence.

• Support the CLO and CCO operationally in evolving administrative and compliance needs.

• Collaborate with engineering, platform, and product teams to integrate administrative and…