Customer Experience​/Logistics Manager

At One Way Solutions, we provide durable, high-performance plastic pallets that meet the demanding needs of modern supply chains. We’re a nimble, fast-paced small business based in Northfield, Illinois, and we thrive by delivering world-class service, logistics expertise, and value to our B2B customers across the country.

At One Way Solutions, we provide durable, high-performance plastic pallets that meet the demanding needs of modern supply chains. We’re a nimble, fast-paced small business based in Northfield, Illinois, and we thrive by delivering world-class service, logistics expertise, and value to our B2B customers across the country.

We’re seeking a Customer Experience & Logistics Manager who will oversee drop-shipping logistics, order fulfillment, vendor coordination, and customer service excellence. This is a highly visible, cross-functional role best suited for a driven, detail-oriented individual who enjoys solving problems and improving processes.

• Highly motivated self-starter with strong ownership of responsibilities
• Thrives in a dynamic, fast-paced small business environment
• A logistics expert who can confidently coordinate LTL, TL, intermodal, and parcel shipments
• A customer-first communicator who is both tactful and responsive
• Experienced in vendor management, Quick Books Online, and CRM tools
• Comfortable working independently and managing multiple priorities simultaneously

Logistics & Shipping

• Schedule LTL, TL, intermodal, and small parcel shipments
• Present freight rate options for quoting and order planning
• Generate and manage shipping documents (BOLs, packing lists, export/customs forms)
• Book shipments and coordinate with customs brokers when needed
• Manage freight claims, re-classes, re-weighs, and no-shows
• Maintain complete digital order records in Quick Books

Order Management

• Own the full drop-ship order lifecycle across all sales channels
• Create and manage customer orders and vendor purchase orders
• Track and confirm delivery dates, shipping status, and proof of delivery
• Maintain accurate customer and vendor records
• Review open order reports and follow up with vendors

Vendor Management

• Monitor purchase order status and coordinate lead times
• Handle accounts payable calls and occasional vendor appreciation gifts
• Reconcile vendor statements and resolve discrepancies

Customer Experience

• Respond to inbound calls, voicemails, and email messages
• Provide timely updates, order tracking, and post-sale support
• Maintain customer and contact records in CRM

Sales & Admin Support

• Assist the sales team by logging and managing CRM leads
• Help maintain customer order and payment portals
• Log customer communications and sales support tasks
• Work with company CPA on basic bookkeeping responsibilities

• 2+ years of experience in logistics, vendor management, or customer service
• Strong organizational, written, and verbal communication skills
• Proficient in Quick Books Online, Google Workspace (Docs, Sheets, Gmail), and Adobe Acrobat
• Comfortable working remotely and managing time independently

• B2B sales or fulfillment experience
• Familiarity CRM tools
• 1–2 years experience with Quick Books Online

We’re a lean and passionate team that values initiative, problem-solving, and a good sense of humor. You’ll have the opportunity to work across departments, make meaningful contributions, and grow with a business that’s always pushing to do better—for our customers, our partners, and our team.