ʻOhana Engagement Specialist - Hilo; Early Childhood

Job Purpose

The ʻOhana Engagement Specialist I provides administrative operations and program support for Early Childhood (EC) initiatives that support families with young Native Hawaiian children aged 0-5. The position supports daily operations and program activities to ensure efficient and smooth delivery of EC services, and works with the program team to develop, implement, and evaluate innovative programming. It provides island‑wide support across multiple sites.

• Provide customer service, assist with incoming calls and messages, and create a welcoming environment for guests and teammates.
• Ensure facilities are clean and safe, with particular attention to child‑centered spaces.
• Oversee incoming/outgoing mail.
• Manage key inventory, tracking usage and securing keys in a lock box.
• Process purchase orders and invoices for programs and operations through LT systems (Net Suite, Concur, Ramp, etc.).
• Maintain and update staff emergency contacts.
• Oversee all aspects of agency vehicles, including refueling, parking, keys, safety checks, insurance, registration, cleaning, and tracking mileage for annual reports.
• Assist with meeting and overall documentation, capturing key program content and identifying opportunities for process improvements.
• Provide direct support to teammates on the following:
  • Day Force (timesheets for non‑exempt staff, FTO/PTO, etc.)
  • Travel arrangements for programs
  • Technical support to staff (laptops, xerox, LT software programs, Zoom accounts, etc.)
  • CRM administration for program contacts/resources
  • ELTON, IT Tech Library system administration
  • Filing (hardcopy/digital) (i.e., Hoʻokele)
• Provide logistical support for program activities/events, including set‑up, clean‑up, transportation, meals/snacks, supplies, material packets, and sign‑in.
• Support Hoʻokele administration: data input, uploading forms, etc.
• Assist with program activities and implementation, serve as chaperone during activities/events, and provide access to IT equipment for kamali’i.
• Support other EC programs (e.g., Kīhene Lehua) as needed.
• Contribute to the Trust’s success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organization results.
• Participate in continuing education and training opportunities for professional development.
• Perform other duties as assigned.
• Support referrals to/from LT’s Mālama Line.

• High School Diploma required;
  Associate’s degree preferred.
• Two years of administrative experience preferred.
• One year of experience in the early childhood field with parents and young children preferred.
• Highly organized, adaptable, and willing to take on a variety of tasks as needed; positive attitude and commitment to EC initiatives essential.
• Ability to work evenings, weekends, and occasional holidays; ability to travel as needed.
• Valid driver’s license, clean traffic abstract, and access to a privately owned automobile with valid no‑fault insurance.
• TB clearance required.
• First Aid and CPR/AED certification preferred.

• Aloha: compassion, empathy, and kindness.
• ‘Imi Na’auao: constant desire for learning.
• Po’okele: pursuit of excellence.
• Wiwo’ole: courageous, brave, and fearless mindset.
• Pono: respect for appropriate use of time, place, reason, people, and tools.
• Kuleana: deep sense of responsibility and accountability; flexibility to work nights and weekends.
• Collaboration:
  
  effective interaction with youth, community partners, and multi‑disciplinary teams.
• Ethical Practice: uphold the highest level of ethical behavior and integrity.
• Communication: strong written, oral, and listening skills.
• Cultural Competence: respect and relate well to diverse backgrounds.
• Relationship Management: promote positive workplace values and relationships.
• Interpersonal
  
  Skills:
  
  remain calm and controlled under pressure.

• Alignment with Queen’s legacy and understanding of Hawaiian culture.
• Continuous learning and improvement.
• Effective communication consistent with mutual understanding.
• Critical thinking and problem solving.
• Innovation: integrate creative ideas into services.
• Building relationships and creating trust.
• Teamwork: collaborate…