Front Desk Concierge Mandara Spa

All candidates must have US Work authorization to be considered for this role

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

• Preferred experience working with a Point of Sale system (i.e. Book4
  
  Time experience desirable) and answering phones in a customer service facing environment, retail a plus.

• Computer literate with good typing skills.
• Effective written communication skills.
• Able to operate basic business machines (calculator, fax, printer, copier).

• Self motivated.
• Maintain a professional appearance at all times.
• At least 1 year of experience working with answering the phones in a customer oriented environment.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills. Proficient with Windows.
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
• High school diploma or equivalent.
• Team player.
• Responsible, dependable.
• High personal standards and values.
• Excellent client care, service excellence and attention to detail.
• Effective communicator.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements.

• Starting base hourly rate of $16.00, increased annually based on tenure.
• Incentive compensation programs yielding an average of $2.49 per hour (based on the past year for individuals in this role). Individual performance varies and could exceed location average.

Benefits include:

• Health, vision, dental insurance.
• 401k savings plan.
• Paid time away from work for eligible employees.
• Employee spa service/retail discounts and promotional Friends & Family program.