Sales Guide

Hourly Rate

$32.50

As a Tour Guide, you will be responsible for making meaningful moments for Owners, members, and guests. You will contribute to the success of the organization and site by catering to the individual needs and preferences of each potential guest. You will add to the success of the team by maintaining high standards and providing the best service. You need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations.

Your responsibilities include but are not limited to:

• Maintaining guest relationships to ensure continued guest satisfaction and support future business opportunities.
• Other job duties may differ by property, size of team, or facility.

• High School Diploma or G.E.D. equivalent (preferred but not required).
• Proficiency in English.
• Customer service, hospitality, marketing, sales, and/or other customer-facing experience (preferred).
• Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel, and Teams (preferred).

Position may require background and drug screening, in accordance with state and local requirements.

• Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
• Position requires regular on‑site, in‑person presence and interaction with guests and coworkers.
• Physical presence on site is an essential function of this role.

• Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity.
• Interpersonal
  
  Skills:
  
  Customer Service Orientation, Diversity Relations, Teamwork and Collaboration, Influence.
• Communication: Listening, Applied Reading.
• Analytical
  
  Skills:
  
  Learning.

• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period or entire work shift.

• Welcome and accompany guests during property tours while providing high‑quality guest service.
• Provide factual, objective, written, and approved information about the resort and its amenities.
• Fulfill requests from owners or prospects regarding property maps, room locations, etc.
• Support the brand image by modeling professional behavior, appearance, and communication.
• Establish rapport with guests during the tour to enhance the guest experience.
• Direct any ownership, pricing, product, or contractual questions to a licensed sales executive and/or team leader.
• Provide the highest possible guest service to support company guest and customer satisfaction survey targets.

• Provide prospective owners and owners with a Sales Gallery, Property, and Model tour.
• Explain features, advantages, and benefits of the product.
• Direct guest questions regarding product information and ownership to a licensed Team Leader and/or Sales Executive.
• Follow and adhere to the Consultative Process when meeting with owners and guests.
• Establish trust with all guests during your time with them to build on‑going rapport.
• Discover the vacation and travel needs of prospective owners through a series of strategically layered questions/discussions and utilize the information to help a sales executive and/or team leader customize guest presentations.
• Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc.).
• If a purchase is made, follow up face‑to‑face guest interaction with email, phone, or mail correspondence and facilitate the use of our Vacation Ownership Advisor(s) team.
• Maintain accurate and timely communication with licensed Team Leaders and/or Sales Executives regarding guest questions outside the permitted scope.
• Utilize approved technology (e.g., tablets, virtual tour applications) to support the tour experience.

• Assure complete and accurate…