Customer Success Manager - East

As a Customer Success Manager at Storyals, your primary mission is to ensure your assigned customers experience the full value of Storyals’ training programs - delivering measurable impact, fostering long-term relationships, and championing digital transformation. You will collaborate closely with the local and global team, working in partnership with Sales, Technical Services, and Media Production to deliver a seamless customer journey.

Work hours:

Full time

Start date:

ASAP

• Lead customer onboarding, ensuring a positive start and clear alignment on goals.
• Lead effective customer meetings.
• Coordinate technical setup and installation of Storyals training product in collaboration with IT teams.
• Schedule and coordinate training sessions with Storyals Productivity Coaches, ensuring the customer’s needs are met
• Ensure all content aligns with the agreed branding
• Build strong relationships through regular communication, timely support, and sharing updates and tips.
• Monitor customer engagement, gather feedback, conduct business reviews, and identify opportunities for growth and improvement.
• Secure annual renewals.
• Identify cross-sell and upsell opportunities.

• 3+ years of experience in customer success, account management, or training delivery, ideally in the States.
• Strong understanding of digital workplace solutions, especially Microsoft 365 (Teams, SharePoint, One Drive, Outlook, PowerPoint); familiarity with Copilot scenarios is a plus.
• Excellent communication, stakeholder management, and facilitation skills; able to work flexibly across time zones and cultures.
• Fluency in English
• A passion for helping organizations succeed through digital transformation and continuous learning.
• A proactive, solution-oriented mindset and the ability to thrive in a fast-paced, international environment.

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