Service Advisor

Dealership:

L0254 Honolulu Volkswagen Honolulu Volkswagen Urgently Hiring - Service Advisor Pay: $96, Annually What You'll DoGreet customers in a friendly and professional manner.

Identify, confirm and offer resolution to customer concerns.

Communicate with customer what needs to be done, how much it will cost and when service will be complete.

Assess customer needs by conducting a vehicle walk around.

Attain agreement from customer for service needs.

Offer a multi-point inspection.

Write accurate repair orders using ADP system.

Follow the Interim Customer Contact (ICC2) process.

Provide estimates that are accurate and support upfront pricing guarantee.

Obtain approval to review findings of multi-point inspection and associated prices.

Obtain approval to proceed with Additional Service Requests.

Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.

Communicate with technicians to gain clear understanding of services required and/or performed.

Follow-up with customer during repair/servicing of vehicle so they are aware of status.

Follow the Customer Delivery (CD) process.

Receive and process cash or credit payment for all services performed.

Upon completion of service promptly and professionally deliver vehicle to customer.

Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring Strong attention to detail

Sense of urgency

Excellent communication

Typing – ability to type efficiently in order to enter repair orders.

Mathematics – calculating service costs and counting change.

Basic computer skills

Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTOShort and Long-Term Disability Paid Life Insurance
401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#J-18808-Ljbffr