Customer Service Clerk; NCL- Maui
Job in
Hilo, Hawaii County, Hawaii, 96721, USA
Listed on 2026-07-27
Listing for:
Hawaiian Electric
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Clerical, Spanish Customer Service
Job Description & How to Apply Below
We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.
Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.
Posting End Date: [[Ext End Date ]] at 11:59PM HST
BRIEF POSTING
DESCRIPTION:
The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 1 Bargaining Unit vacancy available. (Role: Non-Exempt)
JOB FUNCTION:
Performs customer service clerical work; operates Company-wide telephone system.
ESSENTIAL FUNCTIONS:
- Researches customer accounts regarding billing amounts, payments, adjustments, etc; provides routine information to customers; writes up bill inquiries received.
- Tabulates and reconciles payments being made to banks; identifies payments with incomplete customer information, and prepares cash summary sheets.
- Performs cash processing duties as assigned; applies payments to customer accounts, and prepares checks for deposit to banks.
- Prepares and processes routine service order changes such as telephone numbers, mailing address, etc.
- Assists in receiving payments from customers over the counter; grants routine credit extensions.
- Sorts and distributes bills, computer reports, etc.
- Receives and routes incoming phone calls, places long distance calls; reports trouble to telephone company; keeps records for telephone billing purposes. When not operating the telephone switchboard, performs customer service duties such as posting of data; gathering, tabulating; checking and assembling of information; typing; filing; etc.
- Operates computer terminal to input, change, delete, and retrieve information form source document. Provides routine information to customers.
- Relieves and/or substitutes for other clerical personnel in the department.
- Performs similar and incidental duties as required.
- Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.
- Must pass the Edison Electric Institute Support & Administrative Selection System (SASS).
- Must pass the SRA Oral & Written Directions Test.
- Must have or be able to complete customer focus training such as phone etiquette, effective listening, etc.
- Ability to type a minimum of 45 w.p.m. (to be determined by company administered test).
:
Non-Exempt
Number of Vacancies
: 1
Work Schedule: Monday
- Friday
Work Hours
: 7:00 am - 4:00 pm
Location
:
Kahului – Maui
Wage
: $23.52 – $29.94
About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.
The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status.
EEO Statement Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at .
Affiliate Disclaimer The relationship between Hawaiian Electric and unregulated, energy-related affiliate companies is governed by the Affiliate Transaction Requirements (ATRs) established by the Hawaii Public Utilities Commission (PUC). The ATRs were established with the PUC's Decision and Order No. 35962 issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019, in Docket No. .
With Decision and Order No. 42409, issued on March 23, 2026, in Docket No. , the PUC indefinitely suspended certain sections of the ATRs.
The ATRs address many issues related to Hawaiian Electric's interactions and transactions with Affiliates and Affiliate-Related Entities. If you'd like more information about these rules/regulations, you can email
This list may be amended, updated or revised from time to time without notice.#J-18808-Ljbffr
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