Auto Product Specialist: Customer Experience Pro

## Description
** SUMMARY
* * A Product Specialist is an entry level position for our dealerships to gain the skills and knowledge to have a successful sales career. Product Specialists will be well informed about our vehicles, culture, and process to ensure and deliver an excellent customer experience, while working in a cohesive environment.
** ESSENTIAL DUTIES**| Greets all customers in a timely, professional, and pleasant manner that arrive onthe dealership lot no matter what department they are here for.| Works service lane during morning shift to assist with checking customers in and building customer relationships.| Performs hand-off to the sales rep and assist with the sales process.| Ensures inventory is always in peak presentation and that inventory is rotated weekly.|

Exhibits a high level of commitment to customer satisfaction.| Ensures product knowledge is continuously updated and effectively utilized.| Walks the lot reviewing inventory every day first thing in the morning, when not actively working on the service lane.| Walks the dealership to make sure all areas are clean and presentable. GOLDlook.| Keeps the work area clean and ensure that no customer information is exposed to maintain compliance with various FTC requirements.|

Checks in with the Sales Manager for an outstanding item that may need to be addressed.| Learns and effectively utilizes the steps of the sales process.| Be attentive on the phone and at the dealership for any potential customers.| Shadows and assists salespeople with any deals.| Cleans and organize the showroom before closing for the day.| Learns to effectively utilize CRM platform and associated tools | Ensures all factory training is completed in a timely manner.|

Ensures auto academy training is completed in a timely manner.| Understands and effectively implements Concepts Phone Training to make and receive calls and secure appointments.| Walks the lot at day's end, double check to ensure all vehicles are locked andthere are no empty spots in the vehicle line-up. Pick up any rubbish.| Locks and secures both front and rear entrance.| Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.|

Understands, implements, and adheres to Company Safeguards Policies.| Complete and remains current with all mandatory factory/manufacturing, safety compliance, Safeguard requirements, and cybersecurity training.| Maintains a professional business appearance.
** ADDITIONAL DUTIES**- Assists the detail department with any backlog of inventory and vehicles that arebeing delivered.

- Assists with transferring vehicles to other locations as needed.

- Assists the Internet Marketing Manager and Management team with Sales Events.

- Performs other duties as assigned by the Service Manager or COO.## Qualifications
** QUALIFICATIONS
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** EDUCATION and/or EXPERIENCE**- High school diploma or GED.
** COMPUTER SKILLS**- Basic computer skills
- Basic Microsoft Office skills
- Basic Google Suite skills
- Proficient with Email & Communication
** LANGUAGE SKILLS**- Ability to read, analyze, and interpret general business periodicals, professional journals,technical procedures, or governmental regulations.

- Ability to write reports, business correspondence, and procedure manuals.

- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

- Ability to speak, read, and write fluently in English.
** MATHEMATICAL SKILLS**- Ability to calculate figures and amounts such as discounts, interest, commissions,proportions, percentages, area, circumference, and volume.

- Ability to apply concepts of basic algebra and geometry.
** REASONING ABILITY**- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
** CERTIFICATES, LICENSES, REGISTRATIONS**- Manufacturer Training
- Must have and maintain a current valid Driver's License with a clean Driver'sAbstract.
** MENTAL DEMANDS**- Ability to work with multiple projects, tasks and deadlines.

- Continuous alertness and attention to detail, concentration and ability to perform mathematical calculations to produce accurate work
- Ability to work and effectively communicate with leadership and Store Personnel on time-sensitive matters.
** WORK HOURS**- Regular Sales Department Hours
- Longer hours may be required for Sales Department Events
** PHYSICAL DEMANDS
** The physical demands described here are representative of those that must be met by…