Eligibility Worker Iii And Iv - Department Of Human Services - Oahu

Recruitment Number 24-0074

Position Overview
This recruitment is to fill two immediate vacancies in the Audit, Quality Control and Research Office Division (ACQRO) of the State Department of Human Services (DHS).

Responsibilities

• Perform full-range eligibility determination work for public assistance programs.
• Apply a greater variety of program policies, procedures, and eligibility requirements.
• Conduct high-degree interviewing and manage complex human relationship factors arising from clients’ lack of resources.
• Review case quality assurance, internal reviews, or validation studies of eligibility determinations.
• Serve as assistant supervisor for a large unit (Position IV).
• Implement quality control review system for Medicaid, SNAP, and other state/federal programs administered by DHS.
• Conduct sample case reviews to determine correctness of categorical eligibility determinations, payment amounts, and program compliance; identify errors and recommend corrective action.
• Apply sound interviewing techniques and thorough knowledge of public assistance programs and federal quality control policies.

Qualifications

• Legal authorization to work: U.S. citizen, national, permanent resident alien, or other eligible status.
• Education:
  
  high school diploma or equivalent; demonstrated verbal and reading comprehension skills and basic mathematical calculations (percentages, averages). Continuous, though not full‑time, work experience may satisfy this requirement.
• General experience:
  Three years of public contact work providing information, answering inquiries, and explaining policies by phone or in person; computer data entry.
• Specialized experience:
  Two years (Level III) or three years (Level IV) of progressively responsible work demonstrating knowledge of public assistance programs and eligibility determination.
• At least one year of specialized experience must involve applying regulations, policies, and procedures of a pertinent public assistance program.
• Supervisory aptitude for Level IV: evidence of supervisory abilities without actual experience.

Placement
Applicants will be placed on the eligible list for all levels for which they are qualified.

EEO and Accommodations
The State of Hawai'i complies with federal and state disability laws and provides reasonable accommodations for applicants and employees with disabilities.
The State of Hawai'i is an equal‑opportunity employer.