Clinic Receptionist III, 1285 General Surgery RHC

Job Description

Join East Hawai'i Health Clinics and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Join a healthcare team that is committed to providing exceptional outpatient care to the East Hawaiʻi community. As a Clinic Receptionist III, you will play a vital role in creating a positive patient experience by serving as a key point of contact for patients, families, physicians, and clinic staff while helping ensure the efficient operation of multiple outpatient clinics.

This lead-level position offers the opportunity to work independently while supporting the clinic through patient registration, scheduling, medical records management, billing support, staff training, and operational coordination. The Clinic Receptionist III serves as a valuable resource for both patients and team members and helps maintain the high standards of service that define us.

• Coordinate patient scheduling, registration, appointment reminders, referrals, and transfers while ensuring patient information, insurance coverage, and authorizations are accurate and complete.
• Serve as the first point of contact for patients and visitors by answering phones, greeting patients, responding to concerns, and providing outstanding customer service.
• Prepare and maintain patient charts, medical records, billing documentation, referrals, and other clinic records while ensuring compliance with confidentiality requirements.
• Process payments for outpatient services, issue receipts, enter transactions into the electronic medical record system, and assist patients with financial assistance options when appropriate.
• Provide lead support by training and orienting staff, communicating procedural and system updates, assisting with emergency situations, and promoting staff development.
• Support daily clinic operations by maintaining supplies and equipment, compiling reports and statistics, participating in meetings and disaster drills, and ensuring all assigned activities are completed accurately and efficiently.

To qualify, you must meet all the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek.

• Education: High School Diploma or equivalent preferred.
• General
  
  Experience:
  
  Two (2) years of responsible clerical or administrative experience demonstrating knowledge of office procedures, customer service, and basic computer skills
• Specialized
  
  Experience:
  
  In addition to the General Experience, one (1) year of work experience performing receptionist duties including patient registration, scheduling, data entry and medical records handling in a healthcare or clinic setting
• Skills: Strong communication and interpersonal skills, attention to detail, ability to multitask, and commitment to excellent customer service
• Typing: Preferred ability to type at a net speed of 40 words per minute with accuracy

An Associate’s or Bachelor’s from an accredited college or university may substitute for all the General Experience required.

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees.

Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually.

Honoka'a Hospital and Ka′u Hospital are designated as Critical…