Clinic Receptionist I​/II (Temp), Radiation Oncology

Job Description

Join Hilo Benioff Medical Center and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Make a meaningful difference in the lives of patients receiving cancer care at Hilo Benioff Medical Center’s Cancer Clinic. As a Clinic Receptionist, you will play an essential role in supporting patients, families, physicians, and nurse practitioners by ensuring smooth clinic operations, coordinating appointments and procedures, and providing compassionate, professional service throughout the patient experience.

• Greet, register, and assist patients at check-in while verifying patient identification, insurance information, and required documentation.
• Schedule clinic appointments, diagnostic imaging, special procedures, and return visits across multiple electronic medical record systems.
• Prepare patient charts and ensure referrals, prior authorizations, insurance information, forms, and billing documentation are complete and current.
• Provide exceptional customer service by answering and triaging telephone calls, responding to patient concerns, providing appointment instructions and reminders, and assisting with patient flow.
• Process outpatient payments, maintain accurate financial and medical records, and assist patients with financial needs, including payment plans when appropriate.
• Coordinate referrals and patient transfers, maintain clinic supplies and records, assist with staff training and orientation, and perform general clerical and administrative duties.

Required Qualifications:

To qualify, you must meet all the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek.

• Education:
  
  High School Diploma or equivalent
• General
  
  Experience:
  
  Two (2) years of responsible clerical or administrative experience demonstrating knowledge of office procedures, customer service, and basic computer skills
• Specialized Experience (II level):
  In addition to the General Experience, six (6) months of work experience performing clerical duties including patient registration, scheduling, data entry and medical records handling in a healthcare or clinic setting
• Skills:
  
  Strong communication and interpersonal skills, attention to detail, ability to multitask, and commitment to excellent customer service
• Typing:
  Preferred ability to type at a net speed of 40 words per minute with accuracy

Substitution of Education for General

Experience:

An Associate’s or Bachelor’s from an accredited college or university may substitute for all of the General Experience required.

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees.

Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually.

Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit…