Receptionist - Hilo Patient Service Centers

Job Functions, Duties, Responsibilities And Position Qualifications

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Location:

Hilo Patient Service Center

Days:
Monday - Friday

Full-time:
Benefit Elibible

The Receptionist Float performs various functions in a hospital laboratory or patient service center settings such as receiving and directing phone calls, greeting patients and visitors, filing, copying, faxing, sorting, and data entry as required. The position is required to float between multiple locations on various shifts, often with little notice. Must have excellent ability to interact and interface with a wide range of colleagues, patients and physicians.

• High School Diploma or equivalent
• Minimum one (1) year prior office experience preferred
• Computer literacy required in Microsoft Work and Excel with word processing and spreadsheets
• Operate various office equipment, such as typewriters, copiers, fax machine, and postage machines effectively and efficiently
• Pleasant personality, professional demeanor, well-groomed and professional attire required
• For hospital settings, additional requirements may apply and change without notice, including, but not limited to, criminal background check, health clearance and hospital compliance training
• Successfully pass Company pre-employment drug test and periodic and random thereafter

• Answers all incoming phone calls and directs them to the proper department accurately and in a timely manner
• Greets walk-in clients ensuring prompt service
• Makes appointments for drug screen donors
• Handles all calls for courier service in the absence of the courier dispatcher as applicable
• Enters patient demographic information into computer system as applicable.
• Processes medical/laboratory requisitions as required
• Completes drug screen chain-of-custody forms for urine drug collections and breath alcohol analysis, as applicable
• Accepts/receives payments for services and balances daily cash reports, as applicable
• Orders lab tests via the hospital interface systems for inpatients, as applicable
• Attends all mandatory in-service training as required by hospital administration, as applicable
• Orders supplies as directed
• Maintains front office area to present a clean and professional environment
• Performs clerical duties as required or assigned, including report and/or items distribution as applicable
• Adheres to established safety, confidentiality, compliance and legal requirements
• Must have reliable and consistent attendance and comply with Company guidelines on attendance
• Performs other duties as assigned

• Perceive pertinent details in verbal or tabular materials
• Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner
• Handle difficult internal and external customer-relation issues with courtesy and professionalism
• Ability to work effectively with others and promotes positive working relationships
• Perform arithmetic operations quickly and accurately
• Understand meaning of words, ideas, associated with them and its appropriate and effective use
• Understand instructions, reason and make judgments independently
• Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
• CUSTOMER-FOCUSED:
  Aware of customer needs; makes decisions with customer…