Program Supervisor

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4 days ago Requisition

Department: Developmental Disabilities Division (DDD)
Reports To: Program Manager
Supervises: Service Supervisors and Direct Service Workers
Location: Big Island, Hawaiʻi

Hawaiʻi Behavioral Health (HBH) is seeking a DDD Program Supervisor to support the Program Manager with the daily operations of the Developmental Disabilities Division (DDD) program on the Big Island.

This position supports onboarding, training, quality assurance, service coordination, employment services, staff oversight, and administrative compliance. The DDD Program Supervisor helps ensure high-quality service delivery, adherence to Department of Health (DOH) and DDD requirements, and consistent support for Service Supervisors, Direct Service Workers (DSWs)/Community Service Specialists (CSSs), participants, and their circle of support.

Assist with DDD trainings

Provide staffing support for the Big Island

Address staffing coverage shortages

Reinforce documentation standards and service quality

Assist the Program Manager with applicant interviews

Assist with matching clients to staff

Coordinate shadowing and service initiation

Support DSWs and Service Supervisors during new service starts

Provide 1:1 refresher training, in-person or virtually, with staff as needed

Continuously monitor utilization and schedule adherence

Communicate with the team regarding schedule gaps, absences, and changes

Provide monthly supervision to Service Supervisors

Support performance correction and coaching

Correspond regarding Central Reach utilization

Assist with Sandata troubleshooting and training to ensure staff remain in compliance with Electronic Visit Verification (EVV) requirements

Attend ISP meetings for new clients as needed

Troubleshoot service issues with families and case managers

Ensure contract compliance and quality assurance

Troubleshoot workplace issues with employees and clients

Track Discovery activities, Job Development notes, and coaching utilization

Ensure compliance with Medicaid Waiver standards

Maintain compliance with all HBH policies, rules, and regulations at all times

Report any non-compliance immediately

Perform other duties as assigned

Must provide coverage or substitute as needed when DSWs are unable to work their scheduled shifts

Bachelor’s degree from a nationally accredited university in social services or a related field required

At least 1 year of experience working with individuals with developmental and/or intellectual disabilities

Prior experience working with participants with significant social, communication, and behavioral needs

Strong clinical skills, with demonstrated excellence in problem-solving, collaboration, and teamwork

Demonstrated ability to work effectively as part of a multidisciplinary treatment team

Ability to lead and direct providers, as well as give and receive instruction and direction

Ability to respond effectively to the varied needs of providers, participants, and other multidisciplinary team members

Excellent oral and written communication skills

Proficiency in Microsoft Office Suite

Ability to meet required health, safety, certification, clearance, and background-check requirements and maintain required certifications and clearances

Ability to meet all required vehicle, insurance, registration, and safety requirements

Must have reliable transportation and be willing to travel to all service locations

Organized, motivated, committed, and self-directed

Demonstrates a positive attitude toward the services provided

Dependable attendance with the ability to follow through on assigned responsibilities

Physical and environmental requirements may vary depending on participant needs and service location. The following activities may be required in certain circumstances but may not be applicable on a daily basis

Observe, hear, and respond appropriately to participant needs

Recognize and respond to the cognitive, social, and physical needs of participants

Frequently stand, sit, and walk throughout the workday

Stop, kneel, bend at the waist, and reach as needed

Handle the responsibilities and routine stress associated with providing services

Lift up to 50 lbs. and carry a distance of 15 meters without stopping within 20 seconds or less, when required

Work in both…