Guest Service Ambassador; Casual

Guest Service Ambassador (Belldesk & Valet) Job Description

The Guest Service Ambassador maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage.

• Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval
• Support expeditors and shuttle service when needed
• Perform room moves, guest room deliveries such as luggage, packages, envelopes, gifts, flowers, and group amenities as needed
• Assist with group transportation and luggage movements as necessary
• Execute group activities including luggage and amenity deliveries, assist with arrival and departure patterns for the day and communicate with MOD on any statuses
• Coordinate group activity movements including off‑site excursions, golf course transportation, whether by Hotel Shuttle or DMC/Transportation charter and assist where required
• Provide unique experiences to all guests through warm, personal & detailed service in a luxury, upscale and fast‑paced environment
• Ensure a positive first impression of the resort for guests through detailed cleanliness, set‑up and ambiance control
• Try to remember individuals’ names and their preferences to extend a personalized service
• Assist other rooms division departments with their operations during peak times or when required
• Apply necessary precautions with regard to hotel safety and hygiene standards (HACCP)
• Be well‑versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detail‑oriented and service oriented with an eye for detail to be self‑motivated and energetic
• Valid Driver’s License

• Benefit available for full‑time or part‑time employees while being a part of the Fairmont Orchid ‘Ohana
• Premium preferred provider medical/drug/vision benefits at competitive prices*
• Employer‑paid coverage for group life and accidental insurance coverage ($7,500) + coverage is available for your ‘ohana!*
• 401(k)/retirement saving plan & matching program
• 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Discounts at hotel restaurants, Fairmont Store and Spa Without Walls: 50% discount on restaurants, 30% discount on retail items, 30% discount on spa services
• Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in the employee dining facility

$17.00 USD + tips

Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.