Housekeeping Supervisor

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award‑winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family‑friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000‑square‑foot oceanfront pool, cultural activities, onsite restaurants, access to world‑class golf, a 24/7 fitness center and a 10‑court tennis pavilion. Inspired by culture, well‑being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

Benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana.

• Preferred provider medical/drug/vision benefits starting at competitive prices for employees
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary meals in our employee dining facility

Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

• Opportunity to develop your talent, grow within the company and Explore our limitless possibilities
• Lead and supervise the day‑to‑day operation of the department to ensure service standards are followed with friendly and engaging service
• Develop a long‑term project to support operations including strategy & execution
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service
• Ensure daily checklists are completed (IE: public area inspections, overnight attendants)
• Conduct service audits (LQA) and arrival room inspections
• Flexibility to work based on operational needs, including mornings, afternoons, evenings and overnight

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example

Hourly Rate: $32.09 USD

Your team and working environment: Come join the energetic and caring Housekeeping 'Ohana at the Fairmont Orchid. We work together as a dynamic team to ensure that our guests are well looked after and the hotel maintains the utmost cleanliness.

Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.