Assistant Food & Beverage Manager - Kona Village

PERSONAL

An enthusiastic, confident, creative and open‑minded person. Has very good communication skills, is a people’s person and a good motivator. This role also requires organisational and analytical skills with strong leadership and training techniques. The person needs to be internationally versed and multi‑cultural and stay on top of market trends and changes.

• Hotel Management Degree or Business Degree preferred.
• 3‑5 years managerial experience in hotel Food and Beverage operations or freestanding lifestyle restaurants.
• Track record in leading hotel company with good business and standards.
• Knowledge of more than one language is preferred.

To function as the Assistant Food & Beverage Manager, to help successful leadership coverage of the Food & Beverage operation with an emphasis on the Pool & Beach operations, in accordance with the standard of Rosewood and Kona Village and are individually profitable. The Assistant Food & Beverage Manager will be responsible for supporting the Food & Beverage team including Pool and Beach.

• Assists the Director of Food & Beverage to ensure that the Pool & Beach activities and policies are aligned with the respective Rosewood Kona Village strategy.
• Oversees the preparation and update of the Pool & Beach operations manuals.
• Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• Represents the Director of Pool & Beach in its absences.

• Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
• Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Personally, and frequently verifies that guests in the Outlet are receiving the best possible service.
• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.

• Ensures that minimum brand standards have been implemented.
• Ensures that all Food and Beverage Essentials are implemented.
• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
• Works closely with other Food & Beverage and hotel leadership team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
• Emphasise the "Aloha" spirit within the Pool & Beach team.
• Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
• Review sales for previous day and resolve discrepancies with accounting.
• Track revenue against budget.
• Retrieve and organise Banquet Event Orders (B.E.O.’s) according to departmental standards.
• Prepare weekly work schedules in accordance with staffing guidelines and labour forecasts.
• Make note of changes as received from Catering and post function sheets for the next 7 days.
• Adjust schedules throughout the week to meet the business demands.
• Ensure that associates report to work as scheduled and document any discrepancy.
• Coordinate breaks for associates.
• Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage operation.
• Frequently verifies that only fresh products are used in food and beverage preparation.
• Assists the Executive Chef/Executive Sous Chefs with creative suggestions and ideas.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Liaises with the kitchen and beverage department on daily operations and quality control.
• Have a thorough knowledge and…