Turndown Attendant; Casual

What is in it for you

• Premium preferred provider medical/drug/vision benefits at competitive prices
• Employer‑paid coverage for group life and accidental insurance coverage (USD 7,500) plus coverage available for your household
• 401(k)/retirement saving plan with matching program
• 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• 50% discount on hotel restaurants, 30% discount on retail items at Fairmont Store, 30% discount on services offered in Spa Without Walls
• Employee discounts at Accor properties and Friends & Family rates (5,000+ hotels worldwide)
• Complimentary meals in our employee dining facility

The Turndown Attendant is responsible for ensuring we provide the highest level of cleanliness in our guestrooms whilst providing nightly turndown service for all guestrooms.

• Overall tidying of occupied guestrooms to include dusting, arranging guest belongings neatly, turndown beds, removing soiled linen, retrieving clean linen from linen closets, vacuuming if required, bathroom cleaning if required, replenishing rooms with supplies, etc.
• Take initiative to add a personalized experience for the guest
• Maintain proper usage of cleaning supplies and equipment
• Accurately report room status reports throughout the duration of your shift
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Work effectively and contribute positively to a team
• Keep linen closets, supply closet and landing organized and clean
• Report damage or malfunction in hotel rooms/areas
• Respond professionally, politely, and efficiently to requests from guests
• Use hands to lift, carry, or pull objects that may be heavy
• Maintain excellent grooming and uniform standards
• Read, understand and follow all department policies

• Warm and caring personality; previous housekeeping experience is an asset
• Basic understanding of the English language
• Ability to anticipate and focus attention on guest needs by being professional and welcoming
• Lifting requirements up to 25 lbs
• Carrying of objects weighing up to 50 lbs
• Excellent organizational skills and time management
• Stooping, kneeling, reaching, standing, walking, bending, twisting, pushing, seeing, hearing, speaking to guests

$27.81 USD

Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.