Banquet Manager

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award‑winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island.

Immerses yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family‑friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like:
  Employer paid Basic insurance, TDI and Long‑Term Disability for regular Full‑time and Part‑time employees
• 401(k) retirement savings plan and matching program
• Life Insurance
• Participation to the ACCOR Leadership Incentive Program
• Duty meal in our staff cafeteria
• Wellness Offerings
• Exclusive employee travel benefits for Fairmont & Raffles employee and their friends and family
• Employee Travel Program within ACCOR network
• Complimentary access to our fitness center
• Discounts on food & beverage and spa services
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

Reporting to the Director of Banquets and Assistant Director of Banquets, you are responsible for the day to day success of the banquet and event department of the resort. You will lead a talented team of banquet professionals in a luxury resort environment while fostering a culture of excellence.

• Support and manage the Banquets department while ensuring thorough communication and understanding with all internal and external stakeholders
• Assist with overseeing the setup, execution and breakdown of all events: social, corporate, wedding, and internal events.
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
• Supervise, lead, and motivate the Banquet team including captains, servers, bartenders and house attendants towards achieving exceptional guest service results and complete associate engagement
• Administrative tasks may include the facilitation of payroll reports and scheduling, forecasts, point of sale procedures, inventory.
• Ensure full compliance with Department of Health regulations and standards
• Oversight of Banquet billing and reconciliation.
• Meet and exceed guest satisfaction by monitoring, evaluating, and auditing food, beverage, service offering and standards
• Foster a positive work environment resulting in colleague and leader engagement through consistent communication, garnering feedback and actioning measurable improvement plans.
• Oversee the selection, training, development and career growth of banquet and event colleagues and ultimately the food and beverage division.
• Ensure all Fairmont brand standards and programs are in place and maintained.
• Ensure that sanitation, cleanliness and maintenance of the event spaces, kitchens & public spaces exceed expectations.
• Promote and enforce health and safety awareness as well as ensure the team has a complete understanding of the emergency procedures for the hotel.
• Contribute to the improvement of the overall hotel operation by contributing ideas, making suggestions, soliciting feedback and actively participating in departmental communication meetings.
• Actively drive and promote the Fairmont Orchid’s environmental program and division specific initiatives in working towards sustainable operations.
• All other duties as assigned.

• Strong F&B Operations Experience with overall minimum 5 years of experience in Luxury resorts and minimum 2 years in a similar role.
• High volume hotel experience…