Director of Talent and Culture

Join to apply for the Director of Talent and Culture role at Kona Village, A Rosewood Resort

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Observe staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel.
• Assist departmental staff with their job functions to ensure optimum service to guests/employees.
• Maintain files and ensure compliance on policies and laws including but not limited to:
  • Wage and Hour
  • HIPAA
  • Workers Compensation
  • Immigrations
  • Employment and Unemployment
  • FMLA and HFLL
  • A.D.A
  • Food and Beverage Handling including Alcohol
• Develop and maintain current job descriptions for all Resort positions.
• Identify and use outside recruiting sources.
• Interview all applicants for management positions and submit recommendations.
• Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with Resort and Company policy and procedures.
• Develop and ensure a proper orientation program is delivered to all new hires.
• Ensure accurate maintenance of all employee files.
• Conduct, monitor and critique in‑house training programs/sessions.
• Provide feedback to Talent and Culture staff on their performance, handle disciplinary problems and counsel employees.
• Establish guidelines for performance reviews on all employees. Ensure completion and placement in employees' files.
• Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employees' files.
• Conduct and document exit interviews with all terminated employees; ensure placement of documentation in employees' files.
• Audit employee benefits records.
• Conduct audits on Resort payroll records, verifying accuracy of titles, rates and status.
• Complete and maintain current records on a competitive wage and benefit survey for all Resort positions.
• Complete documentation and monitor billing on employee insurance and C.O.B.R.A, ensuring entitlement of payments.
• Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments.
• Investigate and prepare reports on E.E.O.C. charges; coordinate hearings with Labor Relations lawyer.
• Investigate and respond to unemployment claims.
• Complete designated forms required by local/state/federal government and maintain on file the breakdown of all related benefit costs.
• Complete filing of work permits and work authorization documentation.
• Coordinate employee requests, ensuring authorized approvals and paperwork on:
  • Various forms of Paid Leave and Leaves of Absence
  • Promotion and Transfer
  • Task Force, Cross Training and Cross Exposure
  • FMLA, HFLL, ADA, TDI, LTD and WC
• Establish relationships with local emergency care facilities and follow up on each use of the facility by the Resort.
• Secure and coordinate non-cost benefits for employees (i.e., Costco, movie tickets, discounts, credit union).
• Develop and coordinate employee incentive and recognition programs.
• Plan and coordinate with the Executive Committee all employee social and sports activities.
• Contact local organizations and establish engagement projects which the hotel can become involved with to promote positive public relations with the local community.
• Update the employee handbook.
• Prepare Talent and Culture budget annually. Track actual to forecast and keep expenses within budget. Review monthly financial records.
• Maintain confidentiality and security of employee and Resort records.
• Attend designated meetings.
• Prepare and send all designated corporate reports and report to corporate and ownership in meetings as needed.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• All other duties as required.

• Experience:
  
  College degree or equivalent experience.
• Education:
  
  Minimum three to five years’ experience as a Human Resources Manager or Director at a luxury or ultra‑luxury property or equivalent experience.
• General
  
  Skills:
  
  Must be able to perform job…