Human Resources Manager

Company Overview

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full‑service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Human Resources Manager is responsible for leading and executing all property-level HR functions with a strong emphasis on training & development, recruitment & workforce planning, associate engagement initiatives, and performance management processes. This role serves as a strategic partner to leadership while maintaining a hands‑on presence supporting managers and associates in daily operations. The HR Manager ensures compliance with all federal, state, and local labor laws while fostering a positive, inclusive, and service‑driven workplace culture aligned with hospitality standards.

• Design, implement, and facilitate training programs for managers and associates.
• Facilitate effective training and development programs for employees including new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives.
• Lead onboarding and orientation programs to ensure strong first impressions and cultural alignment.
• Partner with department leaders to assess training needs and develop action plans.
• Facilitate leadership development workshops for supervisors and managers.
• Monitor completion of required compliance training (harassment prevention, safety, brand standards).
• Track and report training metrics and participation rates.
• Coach managers on performance feedback, documentation, and employee development plans.

• Manage full‑cycle recruitment including sourcing, interviewing, selection, and onboarding.
• Develop recruitment strategies to attract top hospitality talent.
• Maintain relationships with community organizations, workforce agencies, and hospitality schools.
• Document outreach efforts and effectively recruit to attract a diverse candidate pool to ensure affirmative action goals.
• Oversee I‑9 verification and onboarding documentation.
• Oversee onboarding of non‑exempt employees and HR orientation program for new hires.
• Oversee job postings, applicant tracking systems, and recruitment marketing efforts.
• Coordinate interview panels and hiring manager training.
• Ensure a smooth pre‑employment and onboarding experience.
• Monitor staffing levels and partner with leadership on workforce planning and succession strategies.

• Plan and execute associate engagement initiatives such as employee appreciation events, recognition programs, cultural celebrations, and town halls.
• Manage HR‑related communications and internal announcements.
• Support engagement survey initiatives and departmental action planning.
• Track participation and measure engagement impact.
• Promote a positive workplace culture through visibility and open‑door communication.
• Assist in planning employee events and maintain employee engagement activities calendar.
• Monitor, measure, and recognize performance of direct and indirect team members.
• Support compliance with company initiatives, policies, and guidelines.
• Handle employee issues professionally and promptly.
• Focus on the mission and well‑being of the department, hotel, and company.
• Lead by example and operate with integrity and respect.

• Guide managers through progressive discipline processes (verbal, written, final warning).
• Ensure documentation is accurate, consistent, and compliant.
• Conduct workplace investigations fairly and objectively.
• Provide coaching to managers on conflict resolution and professional communication.
• Handle employee issues in a professional and timely manner.
• Support performance…