HR Service Center Representative - Hilo

HR Service Center Representative
- Hilo

Date:

Aug 2, 2026

Location:

Hilo, Hawaii (HI), US, 96720

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date:
This position will remain open until filled. Early applications are highly encouraged.

The P FH HR SERVICE CENTER Department of the P VP HUMAN RESOURCES Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional )

Provides quality and timely Tier 1 Human Resources customer service and operational support for work assigned to the HR Service Center, serving as the centralized intake point for employee, retiree, and external inquiries regarding HR policies, programs, and systems. Executes standardized HR transactions, maintains HRIS data integrity and personnel records, supports recruiting and onboarding administration, and ensures compliance with SOX protocols, Company policies, and applicable legal requirements, resolving employee inquiries and cases through interpretation of HR policies and programs, exercising independent judgment within defined guidelines;

escalates only matters that materially deviate from established parameters or present significant organizational risk.

• Advises and responds timely, accurately, and consistently to HR Service Center inquiries through phone, email, and other access channels regarding HR policies, processes, procedures, and issues while maintaining high levels of customer service and confidentiality; manages the HR case management tool to capture, track, research, follow up, and elevate inquiries as needed. Serves as the Tier 1 intake and execution point for Human Resources work assigned to the HR Service Center, evaluates, analyzes, and resolves employee inquiries by interpreting HR policies, procedures, and program guidelines;
  
  determines appropriate course of action for both routine and moderately complex situations, including those requiring judgment where explicit guidance may not exist.

• Maintains Human Capital Management data and data integrity in Success Factors Employee Central and SAP system by creating, reviewing, approving, and auditing system transactions and records related to personnel changes, compensation, employee relations, leave of absence, reporting, new hires, transfers, promotions, terminations, retirements, pay changes, and other employment actions; maintains personnel files and supports audits and compliance reporting. These activities support HR programs assigned to the Service Center for execution and are performed in compliance with Company policies, collective bargaining agreements, SOX controls, and applicable legal and regulatory requirements.
  
  Independently reviews, analyzes, and determines appropriate personnel actions and system transactions, including identifying and resolves inquiries through interpretation of HR policies and programs within established guidelines; escalates only those matters that exceed defined authority limits or present significant risk.

• Manages job postings, applicant tracking data, pre‑employment test administration, pre‑employment screenings, hiring clearance notifications, onboarding communications, new hire documents, I‑9 completion, and E‑Verify processing in a timely manner. Performs these activities as operational intake and administrative execution functions, coordinating with Client Services and other HR…