People & Culture Manager; Learning & Development

Job Description

The People & Culture Manager (Learning & Development focus) supports the development and delivery of key People and Culture initiatives that strengthen colleague engagement, leadership development and service culture across the hotel. The role is responsible for designing, implementing and facilitating training programs that develop leadership capability, strengthen service Culture and support the professional growth of our colleagues.

Working closely with department leaders and the People and Culture team, this role ensures learning initiatives align with operational priorities, Fairmont brand standards and the unique spirit of hospitality in Hawaii. This position plays a key role in supporting colleague engagement and developing future leaders by equipping teams with the skills, knowledge, and confidence needed to deliver exceptional experiences for our guest and one another.

Salary range: $80,000 - $90,000

• Design, implement and evaluate training programs for leaders and colleagues across all departments.
• Develop an annual Learning Journey aligned with the hotel priorities and leadership development goals.
• Create and facilitate engaging training sessions including leadership development, service culture and professional skills.

• Lead hotel’s new colleague orientation program, ensuring colleagues are welcomed and introduced to the hotel’s culture. Responsible for the knowledge gain of the vision, mission, and values of Fairmont.
• Partner with department leaders to ensure effective onboarding and training plans for new colleagues.
• Oversee the Introductory period review process.

• Facilitate leadership development programs for supervisors, managers and emerging leaders.
• Coordinate career development initiatives to support internal growth.
• Provide coaching and guidance to leaders on communication, performance management and team development.

• Reinforces Fairmont service standards and hospitality culture through training initiatives.
• Partner with operational leaders to strengthen guest experience through learning initiatives.
• Support service Culture recognition programs and actively participate in initiatives such as the Onipa’a recognition committee.
• Deliver all colleague trainings to include Fairmont Service Promise, Service Culture training etc.

• Ensure completion of required compliance training and safety training including harassment prevention and workplace safety programs.
• Maintains accurate record of all trainings, certification expirations, track completion through learning systems and metrics.

• Tracks participation, completion rates and training effectiveness.
• Provide reporting and insights to P&C leadership to help identify training gaps and development opportunities.
• Support the management and organization training materials, learning tools, and development resources used across the hotel.
• Evaluate training effectiveness through feedback and operational outcomes.
• Identify training gaps and recommend development opportunities.

• Partner with department leaders to identify learning needs and development opportunities.
• Partner with People and Culture leadership talent development strategies.
• Maintains strong colleague relationships and provide coaching and support where needed.
• Coordinate leadership programs, mentorship opportunities, and careers development initiatives.
• Provide timely, personalized, friendly and efficient service to our colleagues.
• Have full knowledge of all resort policies.
• To create an energetic and exciting learning…