Assistant Mobile Workforce Specialist - Hawaii

About the Role

Position:
Assistant Mobile Workforce Specialist

Location:

Hilo, Hawaii

Role:
Professional (1 vacancy)

Salary Range: $58,800.00 to $73,500.00

Assists the Asset Data Applications group in gathering information, providing training, resolving technical issues, and implementing policies, projects, and procedures related to mobile technologies and work management systems.

• Work Management Program Management
  • Assists Work Management and Mobility group to maximize consistent application of mobile technologies and related work management policies, programs, projects, and procedures.
  • Provides consultative services for continuous improvement and business process improvement planning and implementation.
  • Assists departments and users on mobile technology capabilities.
  • Engages with mobile users to gather feedback on usability of the mobile applications and suggest improvements.
  • Acts as liaison to the Information Technology & Services Department (ITS).
  • Assists in evaluating current use of mobile device application software and hardware and alignment with mobile workforce strategy.
  • Evaluates future device application software and hardware releases and recommends further development.
  • Assists with implementation of mobile application improvements and upgrades.
• Mobile Device Training & Support
  • Provides hands‑on user training, writes documentation, assists users with mobile application software or hardware problems, coordinates with vendors/carriers, tracks mobile devices deployed.
  • Assists stakeholders and users in developing appropriate reports.
  • Develops training material for new releases and improvements and trains users and field personnel.
  • Provides after‑hours support to troubleshoot and resolve mobile application issues or issues related to cell phones, tablets, laptops, and other mobile devices.
  • Provides mobile application software and hardware support and related work‑management application support during Incident Command Team events and drills.
  • Maintains security table files, including creating/deleting user IDs, resetting passwords, and assisting field personnel with login and other issues.
• Participates in company emergency response activities as assigned, including activities required to prepare for such response.

• Knowledge Requirements
  • Degree in Management Information Systems or similar (preferred).
  • Working knowledge of database management and security concepts and techniques.
  • Working knowledge of mobile technologies and platforms used in utility operations (e.g., SAP, GIS, Field Maps, Survey
    123, etc.).
  • Working knowledge of personal computers and/or integrated enterprise‑wide systems to access data, prepare reports, and evaluate new software enhancements.
  • Working knowledge of functional area policies, procedures and work processes.
  • Working knowledge of ERP systems such as SAP.
  • Working knowledge of Adobe, Microsoft Office Word, Excel, Access, PowerPoint.
• Skills Requirements
  • Effective written, oral, and presentation communication skills.
  • Ability to teach simple to complex skills and processes to various audiences and group sizes.
  • Technical writing ability to communicate and integrate functional and technical requirements for system enhancements.
  • Technical ability to provide training for personnel on the use of software applications.
  • Strong interpersonal skills.
  • Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
  • Strong analytical, organizational, and conceptual skills to analyze complex technical issues and recommend and implement solutions.
  • Ability to establish and maintain effective working relationships at all levels within the company and with vendors.
  • Must be able to qualify for a State of Hawaii driver’s license and meet the standards for driving positions as stated in the Hiring Standards for Driving Positions policy.
• Experience Requirements
  • Several (1–3) years experience in the area of work management.
  • Several (1–3) years experience in mobile technologies.
  • Several (1–3) years in data processing, programming, and design.

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs. Visit us at

Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543‑4848.