Field Service Representative

Job
Location: PEARL HARBOR, HI, United States
Date Posted: Feb 5, 2026
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum

Clearance Required:

TS/SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: On-Site
Benefits:

Project:
Joint Fires Network
Division:
Technical Manager Operations and Execution – Operations Support Group

Location:

Pearl Harbor, HI

This position serves as a Field Service Representative (FSR) providing on-site operator support and training, technical troubleshooting, and system maintenance for advanced war fighting tools and technologies. Utilizing previous military operational experience as well as system expertise, the FSR acts as the primary technical interface between the JFN development teams and the warfighters during daily operations as well as live, virtual, and constructive (LVC) exercise events.

This role ensures that technology transitions and fielding efforts are successful by providing operator training, real‑time troubleshooting, system configuration, and feedback to the technical program manager.

• On‑Site Operational and Technical Support:
  Provide on‑site operational support and training to specified commands during daily operations and exercises, ensuring all hardware and software systems are mission‑ready.
• Stakeholder Engagement:
  Act as a technical liaison to DoD stakeholders across all war fighting domains to solicit and communicate feedback for system design improvements, troubleshoot technical issues and assess system performance during field execution.
• System Integration:
  Integrate technical and operational aspects of advanced software capabilities to support military operations.
• Data Collection & Analysis:
  Collect and organize technical data to inform system validation as well as system measures of performance.
• System support to TTP:
  Assist in the evaluation of system capabilities and effectiveness to support military staff’s current Tactics, Techniques, and Procedures (TTPs). Provide feedback to Technical Program Manager and system developers to best fit customer requirements.
• Maintenance & Sustainment:
  Provide routine maintenance and emergency troubleshooting with technical experts as required.
• Reporting:
  Develop and analyze project status reports, maintenance logs, and technical milestones for program leadership.

• Minimum of 5 years of military technical or operational experience, with a focus on weapons systems, sensors, or multi‑domain communications. Experience on large operational command staffs (3‑star+) recommended.
• Technical Proficiency:
  Demonstrated expertise in operating technical software applications and equipment in support of military operations.
• Education:
  
  Bachelor’s degree in a technical or management field required.
• Analytical
  
  Skills:
  
  Ability to conduct research and troubleshoot systems using incomplete information to reach defensible technical solutions.
• US Citizenship & Security Clearance:
  Top Secret/SCI Clearance required.
• Experience Level: At least five years of experience working within a multi‑level security environment.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high‑end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer.

SAIC is headquartered in Reston, Virginia, and has annual revenues of approximately $7.5 billion. For more information, visit  For ongoing news, please visit our newsroom.

Please apply through the internal career site here >