Cyber Operations Analyst - Oahu

Job Function

Serves as technical specialist responsible for monitoring, operating and troubleshooting network and security status of any component comprising Hawaiian Electric networks, systems and software. Works as a member of the Network Operations and Security Center (NOSC) team providing 24x7 operations and security monitoring for Hawaiian Electric.

• Perform proactive monitoring of system and network element alarms and alerts to identify those components/elements that may lead to, or already are causing degradation or failure.
• Perform security monitoring and management, fault isolation and diagnostic functions to include determination and execution of corrective actions on a real‑time basis. Use network and system management platforms to remotely access and analyze systems, nodes, and devices to identify resolutions to correct anomalies.
• Interface with functional users, other NOSC support personnel and management in both routine and reactive monitoring situations. Execute reporting and data input associated with NOSC operations and ticket management.
• Maintain inventory in conjunction with the Desktop Services Section of installed hardware and software and insure adequate maintenance coverage.
• Document data and telecommunication networks, network servers, software and service configurations. Update and maintain configuration tables and drawings. Maintain up‑to‑date knowledge of IT, security, telecommunications, products, trends and directions.
• Analyze network traffic data, throughput, reliability, and other characteristics related to efficient operation and support of networks and systems.
• Participate in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

• Knowledge of a wide range of communications concepts, principles and practices as well as understanding of communications equipment including: IP routers, switches, firewalls, Local and Wide Area Network (LAN/WAN) components and other communications‑oriented subsystems.
• Knowledge of the principles of information technology normally acquired through college level courses or equivalent experience.
• Working knowledge of Linux, Windows, macOS, communications messaging ports and protocols, computer directory services and system architecture protocols.
• Knowledge of trouble ticketing systems and performance/trend analysis tools.
• Knowledge of other major areas of telecommunications such as cryptographic systems, computer security and access control systems/procedures.
• Knowledge of automation tools including Python scripting and API use.

• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Ability to effectively communicate with peers, users and management using verbal and written communication.
• Analytical, organizational, and conceptual skills capable of handling multiple tasks and assignments simultaneously.
• Strong interpersonal skills to influence and persuade various groups or individuals.
• Aptitude for learning with ability to identify problems and desire to find solution.

• Three years of practical experience with IT systems and telecommunications hardware including some experience with network installation, administration and troubleshooting.

Professional

1

Honolulu – Oahu

The hiring range for the Cyber Operations Analyst [Req ] position is $72,500.00 to $88,800.00. The person selected will be placed according to his/her skills and qualifications.

Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at .