Data Processing User Support Technician , II - Holualoa Elementary

Description

The authorized level of the position is Data Processing User Support Technician II. Applications are being accepted down to the Data Processing User Support Technician I in the event of recruiting difficulties.

Data Processing User Support Technician I, SR-13: $3,900.00 per month
Data Processing User Support Technician II, SR-15: $4,221.00 per month

• Provides training and assistance to users on system equipment, procedures and computer application programs. Conducts hands‑on training in proprietary departmental information systems applications (e.g. Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll), including the installation and configuring of various applications, configuring network and VPN connections, proper procedures for bringing up and shutting down the equipment, keyboard operation, logging on and off the various systems, etc.
  
  Prepares training outlines/lesson plans, visual aids, exercises and informational material. Provides training updates whenever new releases are acquired or existing programs are upgraded.
• Troubleshoots both hardware and software computer problems including operating systems, internet, and problems with various applications, such as Microsoft Office, electronic mail, etc. Assists users when problems occur. Diagnose causes for interruptions in processing and takes corrective action, as necessary, as defined in operating instructions or based on previous experience. May consult manuals, vendors or higher‑level data processing personnel for assistance.
  
  Determines if a service call should be placed or if the problem should be referred to higher‑level data processing personnel. Documents problems and resolutions for future reference. Participates in the testing of new software releases, identifies problems and recommends solutions.
• Maintains contact with users to monitor effectiveness of the training and reinforce the training. Responds to questions from departmental users regarding the capabilities of various software applications and assists them in simplifying the creation and maintenance of proprietary departmental information systems applications by making suggestions as to the operations available within the different software applications to meet specific departmental needs.
• Assists users by creating models, worksheets, electronic forms, data files, etc., to support specific financial or budgetary and operational requirements of the department; performs rudimentary programming tasks, e.g. to generate ad hy‑hoc reports.
• Performs work‑site installation and reinstallation of system hardware and software and other PC‑supported applications.
• Schedules and coordinates training center activities (e.g. training classes, video conferences); orders supplies; maintains inventory and coordinates the maintenance and repair of training center equipment; maintains the various servers in the training center; and keeps track of training center expenditures.

• Basic Education Requirement: Graduation from high school, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation.
• Experience Requirements:
  • General
    
    Experience:
    
    1 year for level I, 2 years for level II.
  • Specialized
    
    Experience:
    
    2 years for level I, 2 years for level II.
  • For the II level, at least one year of experience preparing outlines, visual aids and informational material for group presentations and demonstrating the ability to interact directly with people and provide technical instructions or information to groups.
  • General
    
    Experience:
    
    Work experience demonstrating ability to read and understand complex written materials such as rules, procedures or policies; and to write simply and clearly.
  • Specialized
    
    Experience:
    
    Work experience demonstrating effective use of personal computers, peripheral equipment and a variety of applications. At least one year must have involved providing assistance and advice to users in resolving hardware and software problems.
• Substitutions Allowed:
  • Bachelor’s degree in education or a professional diploma in education may be substituted for all…