Technical Consultant; CMDB

Service Now Technical Consultant – CMDB (Contract role)

• Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the Service Now platform, advising clients on best practice to create lasting value and enhanced experiences.
• Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

• 3+ years of Service Now platform experience, including deep expertise in CMDB, Discovery, and Service Mapping, with a strong understanding of CSDM, CI class models, and data relationships.
• 3-5+ years of client-facing consulting experience delivering Service Now or enterprise SaaS implementations, with the ability to translate infrastructure and operational requirements into scalable CMDB strategies.
• Proven experience in implementing and optimizing Discovery, including MID Server configuration, credential management, pattern-based discovery, and troubleshooting data accuracy and coverage issues.
• Strong capability in CMDB governance and data quality, including reconciliation rules, identification rules, normalization, and alignment with asset, incident, and change management processes.
• Demonstrated success in leading technical workshops, defining CMDB strategy, advising on best practices (CSDM alignment, service mapping).

• Experience implementing the Employee Workflows of Service Now (HRSD, WSD, and Legal Service Delivery)
• Experience in one or more of the following: web technologies (HTML, CSS, Angular
  
  JS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM).
• Suite Certifications

We’re a remote‑first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on‑site with a client—but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9–5.

At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a Service Now partner. We blend smart automation with human‑first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun.

Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.