Technical Account Manager; Medical Imaging

Technical Account Manager (Medical Imaging)

• Full-time

At Intelerad, we believe the path to answers in healthcare should be clear‑whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone.

With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Europe UK/Ireland in the 2026 Best in KLAS:
Global Software (Non-US) report.

The Technical Account Manager II is a strategic partner responsible for driving client success and value realization for Intelerad's largest and most complex healthcare customers. This role combines deep technical expertise with business acumen to ensure clients achieve their desired outcomes at every stage of their journey, while maximizing revenue retention and growth opportunities. Success in this position requires advanced proficiency in healthcare IT systems, strong relationship management skills, and the ability to mobilize cross‑functional teams to deliver technical solutions aligned with client objectives.

The TAM will be the primary regional contact for the Product team, balancing customer business needs against product priorities to help guide roadmap investment and ensure the right areas of focus for the Oceania market.

Own strategic client relationships by serving as the primary technical contact for enterprise customers, developing deep expertise in their workflows and system utilization to drive adoption, minimize churn, and maximize satisfaction through proactive engagement and technical guidance.

Lead end‑to‑end technical solution delivery by configuring complex workflows, validating software versions and features for optimal client implementation, and coordinating with Professional Services, Support, Product Management, and R&D to ensure integrated solutions meet specific client requirements.

Manage escalations and drive systemic improvement by acting as the liaison between clients and internal technical teams on critical issues, owning and progressing defect and bug triage in partnership with R&D and Product, ensuring swift resolution while identifying root causes, improving processes, and aligning the development roadmap with client strategic objectives.

Build client self‑sufficiency and capability by assessing training needs, recommending appropriate delivery approaches, delivering advanced technical training, and producing documentation that enables client independence and maximizes value realization from Intelerad solutions.

Capture and integrate client feedback by systematically collecting and analyzing customer insights, translating findings into actionable product enhancement recommendations for cross‑functional teams, and ensuring a consistent, high‑quality customer experience that supports retention and expansion goals.

Maintain proactive oversight of all active client work streams by tracking blockers, dependencies, and ownership across the client lifecycle, proactively identifying and closing coordination gaps rather than waiting for escalation, and ensuring consistent, aligned communication across all internal functions.

Lead client governance and difficult conversations by facilitating working sessions, governance forums, and executive briefings with confidence, proactively resetting expectations when timelines or commitments are at risk, and holding internal teams accountable to deliver on client obligations.

Own upgrade planning and delivery by coordinating environment readiness, scheduling, and stakeholder alignment…