Atlassian Systems Administrator

The Atlassian System Administrator is a senior individual contributor responsible for the administration, optimization, and operational reliability of the critical Tier 1 enterprise applications in our Atlassian Cloud ecosystem. This role owns complex configurations, automation, governance, and integrations across Jira, Jira Service Management, Confluence, Bitbucket, and Atlassian Guard using IT Change Management procedures.

• Partners closely with development and IT service teams and ensures platforms align with Agile methodology delivery practices
• Responsible for the creation and/or review of company managed projects, team managed projects, different schemes in Jira, workflows, creation of templates for reuse, permissions management, and the creation of supporting documentation for Atlassian products
• Work collaboratively with cross-functional teams making best recommendations for and setting up Confluence Spaces, Jira Projects, and customizing Jira Service Management instances
• Looks for innovative approaches, processes, and technologies to improve the Atlassian experience at H. W. Kaufman Group
• Constant learner staying current with new Atlassian products and releases with an eye towards continuous improvement
• Provide mentorship, guidance, and training to Atlassian users and other Administrators

• Bachelor’s degree in computer science, Information Systems, other related fields, or equivalent work experience
• 5+ years’ experience with Cloud Systems Administration
• Deep hands‑on expertise and the ability to design scalable solutions, mentor junior administrators, and proactively improve platform performance, security, and user experience
• Understand both Scrum and Kanban project management frameworks
• Knowledgeable with Jira Cloud, Jira Cloud Team‑Managed and Company managed projects, Confluence Cloud, Jira Service Management Cloud, Atlassian Guard and Guard Premium
• Working knowledge of IT Change Management processes
• Ability to troubleshoot complex configurations and integrations in a Cloud environment
• Software Development Life Cycle (SDLCs) - Scrum, Kanban, Lean (plus)
• Atlassian Certifications (nice to have)
• Bitbucket Cloud (nice to have)
• HTML, CSS, Reg Ex (nice to have)
• Insurance industry experience (nice to have)
• Java (nice to have)
• Possess excellent verbal and written communication skills

H.W. Kaufman Group is a powerful global network of companies dedicated to shaping the future of insurance. With thousands of dedicated professionals across an extensive network of over 60 offices around the world, we lead by offering innovative solutions that are at the forefront of the industry. We are privately owned and thus free from the influence of Wall Street. This allows us the ability to adapt to constantly fluctuating market conditions.

From brokerage, underwriting, and real estate to claims, loss control and risk management services, our depth of services is unrivaled.

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, pregnancy, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

In addition, Kaufman will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.