Sr. Relationship Mgr, Platform Relationships

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Full Time Professional Remote, US

9 days ago Requisition

Job title:

Sr Relationship Mgr, Platform Relationships

Reports to:

Director of Banking, Treasury, and Platform Relationships

Department:
Passport

Location:

Remote

Grade: 16

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

As a Senior Relationship Manager, Platform Relationships, you will play a critical role in the long‑term success of high‑value clients and the company. By ensuring clients achieve their desired outcomes, the role will help drive customer satisfaction, loyalty, and retention, which in turn can lead to increased revenue and business growth. You will act as trusted advisors to clients, helping them to realize the full potential of the company’s offerings and contributing to the overall success and reputation of the company.

You will be supporting our strategic clients, providing them with white‑glove service.

Sandbox Provisioning:
Translate client needs into technical requirements to rapidly provision sandbox environments and enable necessary API features.

Kickoff & Workflow Design:
Lead technical discovery sessions to map transaction life cycles, ensuring developers’ architectures align with platform capabilities.

Documentation Mastery:
Provide, explain, and update API documentation; act as the subject matter expert (SME) for all technical queries during the build phase.

Troubleshooting:
Independently diagnose integration errors, API response failures, and configuration issues before escalating to the core API team.

Intake Management:
Rigorously review developer documentation and test logs for accuracy and completeness.

Certification Liaison:
Advocate for developers with the internal API team, managing feedback loops and ensuring all revisions meet standards.

Go-Live Readiness:
Deliver clear, actionable go‑live instructions and perform final configuration checks for seamless sandbox‑to‑production transitions.

End-to-End Resolution:
Own inbound API/ISV support tickets from receipt to resolution; deeply investigate merchant issues and account locks to avoid "pass-through" support.

Hardware Logistics:
Coordinate ordering and shipping of payment terminals for testing and live environments.

Cross-Functional Coordination:
Act as the central hub for Payment Operations, API Developers, and ACH teams to prevent project stalls from communication gaps.

Performance will be measured by:

Time-to-Market:
Speed from sandbox request to production approval.

Integration Quality:
Low volume of support tickets from merchants in their first 30 days post‑go‑live.

Accuracy:
Zero errors in initial setup of Unified Commerce account hierarchies.

Responsiveness:
Meeting or exceeding SLA times for support tickets and white‑glove project inquiries.

Associate’s degree in Finance, Business, or equivalent work experience.

6+ years of experience in client success, account management, or a relationship management role, preferably in a Fin Tech or Banking environment.

Banking Operations / Treasury Experience required.

Excellent verbal, written communication and interpersonal skills needed to develop collaborative working relationships with cross functional teams.

Ability to understand end to end…