Operations Manager

For over 111 years, Y. Hata has proudly supported Hawai ʻ i’s food service industry as a trusted, locally owned, family-run business. Our legacy is built not only on excellence, but on lasting relationships, tradition, and a deep commitment to our community.

At Y. Hata, we’re dedicated to providing a purpose-driven workplace where every team member is embraced as part of our ʻ Ohana, and where dedication and heart are met with opportunity, support, and growth. As we continue to grow, our focus remains on cultivating a positive, engaging culture rooted in our Core Values — one where people feel valued, supported, and inspired to thrive.

If you’re looking to make a meaningful impact and grow with purpose, we invite you to become part of the next chapter in our legacy of heart and excellence.

Salary Range: $76,100 to $102,700

The Hilo Operations Manager is responsible for leading and overseeing all warehouse and transportation operations for the Hilo facility, ensuring the safe, efficient, and cost-effective execution of distribution, inventory, and delivery activities. This role provides direct leadership to warehouse employees, CDL drivers, and operational staff while managing daily operations, workforce planning, regulatory compliance, fleet and equipment coordination, productivity, service performance, and customer satisfaction.

The position is accountable for maintaining operational standards, supporting employee development, driving continuous improvement initiatives, and ensuring the timely and accurate movement of products throughout the operation. The Hilo Operations Manager partners cross-functionally with internal departments, customers, and vendors to support business objectives and ensure operations are conducted in alignment with the Company’s mission, vision, and core values.

• Oversees daily warehouse operations including receiving, inventory control, storage, product handling, loading, and distribution activities to ensure operational efficiency, accuracy, and service standards are maintained.
• Supervises transportation operations including dispatching, routing, delivery execution, and driver performance to support timely and efficient customer deliveries.
• Ensures compliance with Company policies, safety procedures, DOT requirements, and applicable federal, state, and local regulations.
• Promotes a culture of safety, accountability, teamwork, and continuous improvement throughout warehouse and transportation operations.
• Assists in developing and implementing operational procedures and process improvements to enhance productivity, accuracy, and service performance.
• Monitors operational performance, employee productivity, and training progress through observation, reporting, and operational metrics.
• Investigates operational, inventory, delivery, and safety-related issues and works with leadership to implement corrective actions and process improvements.
• Coordinates facility, fleet, and equipment maintenance activities to support safe and efficient operations.
• Maintains physical conditions of the facility and operational equipment, including coordinating repairs and preventative maintenance as needed.
• Collaborates with Sales, Purchasing, Customer Service, Inventory Control, and other departments to support operational alignment and resolve service issues.
• Oversees inventory accuracy and the proper handling of damaged, returned, or obsolete materials.
• Assists with staffing, scheduling, workload distribution, and resource planning to support operational demands and customer service expectations.
• Supports budget and cost control initiatives by monitoring operational expenses and identifying efficiencies where appropriate.
• Responds to operational issues, service disruptions, and emergency situations to support employee safety and business continuity.
• Leads, coaches, and develops warehouse and transportation employees through training, performance feedback, and day-to-day supervision.
• Performs similar and related duties as assigned by supervisor.
• Uses the Company’s Mission/Vision Statements and Core Values as their guiding principles.