Operations Technical Support Specialist

Location and Travel

123 Main Street, Atlanta, Georgia 30346
Open to travel up to 100% across the United States and Canada. Must be willing to travel on short notice.

The Operations Technical Support Specialist is a highly mobile, urgent‑response technical leader responsible for stabilizing, restoring, and strengthening maintenance and production operations across all U.S. and Canada manufacturing plants, with a focus on blow molding bottle processing environments. The role is a hands‑on, field‑driven, execution‑focused leadership position requiring urgency, decisiveness, and strong technical capability.

• Serve as a first responder for critical operational events, including:
  • Unplanned extended downtime
  • Major blow molding or downstream equipment failures
  • Major line startup or restart failures
  • Chronic defect, scrap, or throughput crises
• Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action.
• Act as on‑site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders.
• Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained.

• Provide hands‑on technical leadership across maintenance and production systems, including:
  • Blow molding machines (Uniloy, Bekum, Rocheleau, and similar platforms)
  • Bottle processing and packaging equipment
  • Upstream and downstream assets (blenders, grinders, leak testers, vision systems, trimmers, baggers, conveyors, cooling beds)
  • Plant utilities and support systems (chillers, compressed air, vacuum systems)
• Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls‑related issues directly on the plant floor.
• Support execution—not just design—of corrective actions alongside plant teams.
• Major PM/overhaul work.
• Operate blow mold production line in emergency situations.

• Build sustainable technical capability across operators and maintenance technicians, focusing on:
  • Bottle processing fundamentals
  • Equipment troubleshooting processes
  • Standardized maintenance and operating practices
• Deliver hands‑on, floor‑based training (1:1 or small group) across maintenance and production.
• Support and continuously improve operator and maintenance technical training programs.

• Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery.
• Partner with Operations and Maintenance leadership to implement standard work, processes, and controls that prevent recurrence.
• Support site teams in sustaining improvements after departure.

• Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities.
• Ensure emergency repairs and corrective work comply with local, state, federal, and company requirements.

• Partner with equipment vendors and technical service providers during escalations to accelerate resolution.
• Support plants with vendor troubleshooting, parts strategy, and post‑event learning.

• Document root causes, corrective actions, and lessons learned from each deployment.
• Provide concise executive‑level summaries following major interventions.
• Reasonable mandatory overtime may be required due to business needs.

• Supports all manufacturing plants across the United States and Canada.
• Travel up to 100%, often with little advance notice.
• Must be able to work extended hours during critical recovery periods.
• 6–10 years’ experience in a high‑output plastics manufacturing environment, with strong exposure to bottle processing operations.
• 5–10 years of hands‑on experience in maintenance and/or production technical roles.
• Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment.
• Proven ability to lead under pressure during unplanned operational events.
• Strong decision‑making skills with the ability to assess incomplete information in fast‑moving environments.
• Will…