Service Attendant; T), Binchotan Bar & Grille; Casual

Job Description

Binchotan Bar & Grille is where fireside cooking meets modern flair. At Fairmont Orchid’s hottest new restaurant guests explore the long-running creative culinary exchange between Hawai’i and Japan at our Traditional northern Japanese grill utilizing centuries‑old practices of robatayaki: fireside cooking, grilled to perfection. Originating from Hokkaidō, Japan, robatayaki reflects the seafaring lifestyle: seasoned fishermen grilling up their fresh catch over the irori, or glowing white coals, served sizzling hot.

• Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast‑paced environment.
• Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set‑up and ambiance control.
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features.
• Clean, set and re‑set tables continuously, assuming responsibility for station, tables and side duties.
• Serve water, bread, coffee, and greet guests by name whenever possible during the course of meal service to personalize service.
• Assist server with clearing of courses as meals progress.
• Stack trays properly for efficient & effective unloading.
• Clear and tidy up tables after the departure of the patrons as quickly as possible.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
• Assist other Food & Beverage outlets with their operations during peak times or when required.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Be well‑versed in hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed & service oriented with an eye for detail to be self‑motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).

• Benefit available for fulltime or part time employees while being part of the Fairmont Orchid “Ohana.
• Preferred provider medical/drug/vision benefits starting at $16.98 for employees.
• Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage available for your ‘ohana.
• 401(k)/retirement saving plan & matching program.
• 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• 50% discount at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• Employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide).
• Complimentary meals in our employee dining facility.

• Hourly Rate: $16.00 USD + tips.
• Visa Requirements:
  Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.