Sr. Customer Service Associate; HELE Bayfront

Overview

HELE Senior Customer Service Associate

Salary Range: $18.65 - $22.65 Hourly

Shift differential eligibility: $3.00

Work Location: 434 Kamehameha Ave, Hilo, HI 96720

The Opportunity: Howzit! We are Par Pacific Holdings, Inc., voted Ho'okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine s Top 250 list of the state s largest companies by revenue.

This position, in one of our HELE convenience stores, is a great place to set out on a career path. Our retail vision is Super Fast, Crazy Clean, Always Kind. We seek to provide both fuel, food and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from our employees, and you ll become part of a team that embodies heart, integrity, creativity, and respect.

• Provide prompt and courteous customer service; may be required to assist customers at the gas pump
• Accurately ring up all sales on POS system, comply with all cash handling procedures including other payment types for products sold
• Responsible for all cash and other forms of tender, (i.e., coupons)
• Comply with company policies and store procedures, including all safety and environmental policies and procedures
• Receive, stock and organize merchandise
• Assist in maintaining proper inventory levels and shift audits
• Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meetings/trainings as needed
• Perform cleaning duties to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment; identify and report equipment problems as needed
• Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment
• Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned

Note:

This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.

• Ability to stand and/or walk for an entire shift
• Ability to see with 20/40 vision (corrective lenses acceptable) to view inventory levels, purchases, gas pumps, and related issues
• Ability to communicate information clearly and effectively
• Ability to follow safety procedures and respond to safety alarms
• Frequent reaching overhead, gripping, wrist movement, and finger dexterity required for stocking, packaging, operating POS, handling payments, and cleaning
• Frequent squatting and kneeling for obtaining or replenishing items
• Capability to push/pull up to 20 pounds
• Frequent lifting up to 20 pounds; occasional lifting up to 50 pounds
• Ability to climb a ladder to store or retrieve materials and/or place or remove signs

Note:

There may be exposure to gas fumes and solvents, and occasional noise.

To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Additional qualifications include:

• Valid driver s license required
• High School Diploma or GED preferred
• Experience in retail sales and handling cash preferred
• Perform basic math accurately
• Ability to communicate in English (orally and in writing), including proficient telephone communication skills
• Ability to work various shifts as scheduled, and arrive on time
• Ability to work with equipment, tools and materials as required
• Ability to perform essential duties and work in the described conditions

Full-time employees (and their families) are offered medical (with prescription), dental, vision, voluntary critical illness, accident, life/AD&D insurance, Health Savings Account, Flexible Spending Account, and an Employee Assistance Program. Employees can enroll in our company s 401k plan and are able to purchase company stock at discounted prices. Employees will also be granted 40 hours of vacation starting the first day after their 1-year anniversary date.

Thereafter, they will accrue vacation bi-weekly based on years of service. Employees have seven paid holidays throughout the calendar year.

We re part of a corporation with a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.

We own and operate 90+ retail locations in Hawaii under the HELE brand and 30+ retail locations in Washington and Idaho under the nomnom brand.

Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages, and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par…