Fish Cutter, Puainako Hilo

Join a locally owned company that's been servicing our Hawai'i island community for over 100 years. Together, we can continue to meet the food, household and pharmacy needs of our family, friends, and island visitors!

You will be a good fit if:

• You have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to please customers and co-workers and serve them well.
• You maintain a positive attitude toward work, co-workers, supervisors and customers.
• You are a self-starter capable of keeping up with a fast-paced environment.
• You are a good listener, patient and understanding of customers and co-workers.
• You are honest and trustworthy, and use good judgment.

Applicants will be contacted for an interview based on the current number of position openings at any given time and the applicant's probability to fill this position.

PRIMARY RESPONSIBILITY

The primary responsibility of a Fish Cutter is to ensure customer satisfaction by properly cutting, trimming, seasoning and packaging various fresh and frozen seafood products, while following the Department of Health sanitation guidelines. A Fish Cutter also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company and Department of Health standards:
Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
Breakdown, cut, trim, clean and pack fresh whole fish.
Make poke (cut ingredients and season).
Tray, wrap and price all seafood items for self-service display case.
Tray all poke items for service counter display case.
Cut frozen products.
Service customers at the service counter.
Follow all safe food handling procedures.

NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
Merchandise service counter and self-service display cases.
Rotate products.
Order merchandise.
Refill supplies (meat trays, plastic containers, etc.).
Receive and store freight.
Process invoices for payment.
Answer incoming phone calls and assist the customer with their needs.
Check display cases straighten, refill, rotate, and clean if needed.
Clean seafood prep room, shelves and racks.
Work at other locations.
Perform other duties as required.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service (with a local touch).
GREET all customers (be friendly, smile and make face-to-face eye contact).
HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location,
services offered and store hours; offer alternatives if a product is out of stock; take the customer to
the product, etc.).
Personalize the customers shopping experience (make small talk, offer meal suggestions, explain
current store promotions, etc.).
THANK all customers (show appreciation and offer a parting comment).

WORKING CONDITIONS
Continuously work in a chilled room where it may be wet, noisy, and extremely cold, and with a
strong smell of raw meat and seafood.
Seldom work outdoors to receive freight, and discard of trash and boxes.

WORK HOURS
Generally be available for work 7 days a week and holidays between 5:00 am and 7:00 pm, depending
on the store and departments hours of operation.

EQUIPMENT USE
Frequently use knives, mesh glove, meat trays and dolly to perform all essential duties.
Occasionally use meat wrapping and pricing machine/scale to prepare products for sale; telephone to
order merchandise, and assist customers and co-workers with requests; pallet jack and stock wagon
to receive freight; baler to compact cardboard boxes; cleaning solutions to perform cleaning duties;
stock wagon to transport freight, boxes and trash.
Seldom use forklift to receive freight.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL Continuously need to concentrate well, be alert, and pay attention to detail to work safely,
produce quality products, and provide excellent customer service; be able to work efficiently, even
with frequent interruptions. Frequently need to use basic math skills to calculate quantities and
prices, in order to provide accurate quotes and cuts for customers. Occasionally need to be able to
remain calm, courteous and professional when handling various customer situations and complaints.
PHYSICAL Continuously need to stand, walk, handle, use fingers, have corrected vision, good depth
perception, eye-hand coordination, color vision, and a wide field of vision when performing all job
duties, for the safety of co-workers and customers. Frequently need to lift and carry up to 150 lbs. to
receive freight, and move product from storage to cutting table and machines. Occasionally need to
bend and squat to pick up boxes and debris from floor or stock wagon; reach to stack foam trays and
to retrieve products from rack; push and…