Pharmacy Assistant, Waimea

PRIMARY RESPONSIBILITY

The primary responsibility of a Pharmacy Assistant is to ensure customer satisfaction by accurately assisting the Pharmacists on duty with processing and filling prescriptions. A Pharmacy Assistant increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

• Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
• Receive prescriptions and medical information from customers.
• Retrieve proper drugs from the shelves.
• Type, bill, count and package prescriptions.
• Charge and collect payment from customer using cash register/computer.
• Properly price, rotate and stock merchandise in the correct locations in the pharmacy.

• In order to provide the best possible service to our customers, the following duties are also required on an as‑needed basis, during slow periods, or upon instruction by a senior clerk, supervisor, director or designated person‑in‑charge.
  • Answer incoming phone calls and pages over the PA system.
  • Process invoices and file prescriptions.
  • Order, check‑in and store supplies and merchandise.
  • Properly price, stock and merchandise items to correct locations on the sales floor.
  • Inventory merchandise process returns, check for outdate items, etc.
  • Refill and maintain robot or other counting technology.
  • Maintain and clean the department – dust, discard trash, etc.
  • Work at other locations as needed.
  • Perform other duties as required or assigned.

All associates are required to provide our customers with World Class Service with a local touch.

• GREET all customers (be friendly, smile and make face‑to‑face eye contact).
• HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
• Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
• THANK all customers (show appreciation and offer a parting comment).

• Frequently work indoors where it is clean, air‑conditioned (sometimes cold), and adequately lighted environment.
• Occasionally work in a store warehouse where it may be both noisy and dusty.
• Seldom need to travel and work at other locations.

• Generally be available for work 7 days a week and holidays, between 6:00 am and 8:00 pm.

• Frequently use a telephone to communicate with fellow store associates, customers, sales representatives, other health care providers and insurance companies; use pens, pencils, calculator, photo‑copier, fax machine, scanner and other office equipment to process customers prescriptions and invoices; use a computer and keyboard to enter and retrieve data, process prescriptions, type reports and documents, send and receive emails, do research or look up claim information;
  
  use a spatula, counting tray and robot or other automatic pill counter to count and fill customers prescriptions; operate a computer/cash register (POS system) when charging and collecting payment from customers.
• Occasionally use box cutters, ladders, stock wagons and hand trucks to stock and retrieve merchandise and supplies; operate a freight elevator, paper cutter and other office equipment.
• Seldom need to operate a company vehicle.

• None.

• MENTAL Continuously exercise discretion and thoughtful judgment; pay attention to detail and be alert; remain cool, calm and relaxed in stressful situations. Frequently interact with internal and external customers (co‑workers, other health care providers, insurance representatives and vendors) in a friendly and professional manner; be able to assist customers in finding solutions to their questions. Occasionally examine safety related issues and take appropriate action to ensure the safety of self, customers and co‑workers.
• PHYSICAL Continuously need to stand and walk throughout the entire shift; use hands and fingers to open and close medication stock containers and…