Enterprise Sales Account Director Job Hilo area,Hawaii USA,Sales

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Enterprise Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Enterprise Account Director's primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five
9.

A successful Enterprise Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.

We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.

Key Responsibilities:

Customer Relationship Management:

Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.

Sales Strategy Development:

Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.

Upselling and Cross-selling:

Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
Strong focus on Five9's AI offerings to improve efficiency in the Contact Center.
Develop and present compelling proposals that showcase the value of expanding their engagement with Five
9.

Market and Competitor Analysis:

Stay informed about industry trends, market dynamics, and competitor activities.
Use this knowledge to position Five9 as a leader and differentiate our offerings.

Key Responsibilities (continued):

Create and drive revenue within a specified region or list of named accounts.
Generate business opportunities through professional networking and cold-calling.
Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
Meet and exceed all quarterly and annual sales quotas.
Own the sales cycle from lead generation to closure.
Develop business plan and present the business plan during quarterly review sessions.
Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
Self-generate leads from a personal connection, referral partners, and regional networking events
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Key

Qualifications:

Minimum of 12 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
Be able to work independently and as part of a team in a fast pace, rapid change environment.
Success selling at the C-level
Documented track record of sales excellence
A proven sales hunter and closer
Superior professional presence and business acumen

In conclusion, the Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.

Work Location:

This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

Compensation and Benefits:

As part of our continued commitment to diversity, equity, and inclusion,…