Case Manager

Department: Hilo Corps

Position Title: Case Manager

Reports to: Hawaii County Coordinators/Corps Officer

FLSA Status: Non-Exempt

Date: June 2026

The Hilo Corps is seeking a case manager. Case Manager (CM) core activities through the Hilo Corps Shelter/Tiny Homes will include housing navigation, ongoing case management services for participating families which includes assessment, search and lease up in housing, identifying and administering appropriate financial interventions, referrals to community resources (clothing, food and other emergency assistance), and regular family case management meetings including home visits as needed and appropriate.

The CM will also coordinate and facilitate participant orientation meetings.

• Master's degree in social work (MSW), preferred.
• Bachelor's degree in human services, Social Work, Public Health, counseling, psychology, or comparable field required.
• 2 years' work experience with the housing displaced.

• Strong communication and people skills.
• Demonstrated history of providing professional, effective case management services and programming with individuals, children, and families. (This may include integrating the Pathway of Hope approach to case management services, as appropriate/needed).
• Ability to complete timely and detailed documentation (including any related assessments, including but not limited to the Pathway of Hope assessment tools).
• Ability to use social service databases for clinical documentation/case notes (i.e. Well Sky and Homeless Information Management System (HMIS)).
• Ability to use professional judgment to determine appropriate interventions based on assessment tools.
• Ability to develop individual case plans with clients to assist clients toward accomplishing goals and objectives and therefore increasing stability in housing, mental health, social skills, navigating and using resources, and increasing or strengthening overall protective factors.
• Desire to serve others by building on their strengths.
• Strong skills in customer service.
• Competent in working independently within clear parameters in a team environment.
• Bi-lingual (is a plus).
• Successfully pass background check.
• Completion of internal Protecting the Mission (PTM) training within the first three months of employment.
• Must have a valid Hawaii driver's license.
• Performs other duties as required.

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

• Work well under stressful conditions
• Able to interact with others with courtesy, respect, and tact
• Work in an organized and efficient manner to complete projects on schedule
• Able to perform job functions with attention to detail, speed, and accuracy
• Able to respond to crisis situations in a calm and an effective manner
• Able to exercise good judgement and suggest means or methods to accomplish tasks with greater efficiency or cost savings
• Able to maintain confidentiality

This position requires the ability to interact with co-workers and the public in a positive, professional manner in conformity with TSA's mission statement. The position also requires the ability to work with people of diverse backgrounds and circumstances.

The position requires written communication to and from co-workers, clients, vendors, contractors; talking on the telephone; requires responding to written or verbal requests of co-workers, clients, vendors, and contractors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires communication via the latest technologies.

This position requires the use of office equipment such as computers, photocopiers, scanners, calculators, etc.

Most of the work will be indoors at Hilo Shelter/Tiny Homes. Attendance at trainings in Hawaii may be required.

Valid Hawaii drivers' license, preferred.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable…