Front Desk Manager Onsite; Hilton Head , SC)

Front Desk Manager

Department:
Administration

Reports To:

Chief Operations Officer

Employment Type:

Full-Time
Pay Band: $23–$33 per hour, based on experience and qualifications

The Front Desk Manager is responsible for overseeing the daily operations of the practice’s front desk and patient-facing administrative functions. This role serves as a key point of contact for patients, visitors, providers, and internal team members while ensuring that front office processes are organized, efficient, accurate, and aligned with the practice’s standards.

The Front Desk Manager provides day-to-day leadership to front desk staff, supports patient registration and scheduling processes, monitors administrative workflows, and helps ensure a professional and welcoming patient experience. The position also partners with clinical, billing, and administrative leadership to identify operational needs and improve front office processes.

The ideal candidate is highly organized, professional, service-oriented, comfortable leading others, and able to balance patient service with the operational demands of a busy medical practice.

• Oversee the daily operations of the front desk and ensure consistent, efficient front office workflows.
• Provide direction, support, and accountability to front desk/reception staff.
• Daily check-ins/huddles and regular team meetings/check-ins.
• Ensure patients and visitors receive a professional, welcoming, and positive experience.
• Maintain accurate and timely patient registration, demographic, insurance, and financial information.
• Oversee patient check-in and check-out processes and ensure established procedures are followed for both in-person and tele-med appointments.
• Monitor appointment scheduling, follow-up appointments, rescheduling appointments and related administrative processes.
• Serve as an escalation point for patient concerns and front office issues.
• Ensure front office staff appropriately protect patient privacy and maintain compliance with HIPAA and practice policies.
• Monitor collection and reconciliation of patient payments and ensure appropriate documentation.
• Identify workflow issues and recommend improvements to leadership.
• Coordinate with clinical and administrative teams to address patient and operational needs.
• Support onboarding and training of front office employees.
• Help establish and maintain front office standards, procedures, and expectations.
• Maintain a clean, organized, professional, and patient-ready reception area.
• Specific expectation that voicemails are returned within 1 hour
• Direct ownership of Athena regarding Appointments to Schedule Inbox, ticklers, waitlist, and task delegation, including keeping the inbox clean
• Clear responsibility for monitoring these workflows daily and ensuring follow-up is completed.
• Expectation to jump in and cover the front desk when staffing needs arise, including call-outs.

• Oversee opening and closing procedures for the front desk.
• Ensure phones are answered promptly and professionally and that all patient communications are handled in an accurate and timely fashion.
• Monitor the reception area and ensure patients and visitors are greeted and directed appropriately.
• Ensure patient-facing materials, forms, and information remain current and available.
• Monitor incoming faxes, correspondence, and other documentation and ensure information is routed appropriately.
• Assist with maintaining organized patient records and documentation within Athena EMR.

• Oversee patient registration and check-in procedures.
• Ensure patient identity, demographic, financial, and insurance information is verified and accurately entered into Athena…