Clinical Systems Analyst – MyChart

• Provide tier-2 support of application incidents reported through the help desk, including 24/7 on-call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Perform daily monitoring of applications in production use
• Coordinate application support with Infrastructure, Integration, Reporting, and help desk teams
• Lead small to medium complexity software upgrade initiatives or workflow enhancements through design, build, and test phases
• Modify tables/master files and make additions and changes under senior team member direction
• Implement changes using documented procedures compliant with department policies and procedures
• Own low to medium complexity issues and liaise between customers and support staff to facilitate resolution
• Work with and mentor junior staff members to document workflows
• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality
• Participate in team and cross-team meetings and maintain appropriate meeting records

• Bachelor's degree in information technology, computer science, business administration, management systems, electronics technology, computer engineering, health information management or a directly-related field from an accredited college or university
• 2 or more years of progressively responsible and directly related work experience
• Mid-level Microsoft Office skills
• Ability to diagnose and resolve routine technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactful and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• Ability to analyze data, draw conclusions and interpret results
• Ability to communicate concepts concisely to management and cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Knowledge of current issues and trends in health care and clinical operations in a health care system
• Knowledge of Epic Software and other information systems, clinical software, and computer applications used in a health care setting
• EPIC Certification preferred

Demonstrates expertise in application support and incident resolution, with a strong focus on collaboration, mentoring, and adherence to operational standards in a healthcare environment. Proficient in utilizing Epic Software and Microsoft Office to enhance workflow and support team initiatives.

• Application Support
• Epic Software Knowledge
• Incident Resolution
• Mentoring Junior Staff
• Microsoft Office Proficiency

• Application Monitoring
• Software Upgrade Management
• Data Analysis
• Workflow Documentation
• Technical Problem Diagnosis

• Interpersonal Communication
• Collaboration
• Consensus Building
• Analytical Thinking
• Professionalism

• EPIC Certification

• Healthcare Operations
• Clinical Software
• Information Technology
• Help Desk Support
• Operational Standards

• Epic Software
• Microsoft Office