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Golf Shop Retail Associate
Job in
Hilton Head Island, Beaufort County, South Carolina, 29938, USA
Listed on 2026-03-01
Listing for:
Palmetto Dunes
Full Time
position Listed on 2026-03-01
Job specializations:
-
Retail
Customer Service Rep, Retail Associate/ Customer Service, Retail Sales, Golf Club / Golf Industry
Job Description & How to Apply Below
Description
As a Golf Shop Retail Associate, you will be responsible for the overall guest experience. This position is a guest relations / customer service role responsible for greeting and checking in golf course guests, assisting with pro shop retail sales, and serving as a go-to resource for golf and resort guests.
ESSENTIAL JOB FUNCTIONS- Accurately operate Point-of-Sale system activities including, but not limited to cash, credit, and gift card transactions, 3rd party voucher acceptance, resort account charges, golf course check‑in procedures, and retail sales
- Accurately book and manage tee times for in‑person and over‑the‑phone guests
- Effectively utilize golf course web‑based tools for course activities
- Utilize web‑based applications, such as Fare Harbor, to manage online bookings, payment, and check‑in procedures
- Maintain and/or develop a basic understanding of golf terms
- Communicate effectively and cooperatively with resort team members (sales, food and beverage, guest services)
- Display a positive, friendly, outgoing attitude that welcomes guests
- Maintain a professional attitude and appearance (golf attire), striving for complete customer satisfaction
- Exemplify world‑class guest services providing excellent customer service and being attentive to guest needs ensuring guest satisfaction
- Maintain calm guest‑centric demeanor during stressful and busy periods
- Maximize every sales opportunity by cross‑selling profitable products
- Assist merchandising team to ensure inventory merchandise is stocked and the retail sales floor is neat and orderly
- Assist merchandising team with keeping stock rooms neat and orderly according to defined standards
- Maintain an even level of performance
- Develop working product knowledge
- Other duties as assigned
QUALIFICATIONS:
EXPERIENCE, KNOWLEDGE, SKILLS
- Demonstrate willingness to perform essential job functions
- Flexibility to work a varied schedule
- Sales experience, preferably retail
- Guest services experience
- Golf experience not necessary, willingness to learn basic lingo is essential
- Comfortable working with computer‑based tools and applications
- Enjoy engaging with guests
- Outgoing and positive attitude
- Strong interpersonal communication skills and an understanding of social norms and boundaries
Position Requirements
10+ Years
work experience
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