Supervisory Dispatching Technician Job Hinesville area,Georgia USA,Business

Position: Supervisory Dispatching Technician.

Perform caller interrogation to determine type of response to dispatch police, fire, and EMS personnel and equipment as needed.
Maintain constant communication with incident commanders and first responders, while documenting critical information like vehicle status, road closures, and system outages for senior officials.
Operate as a central point for relaying emergency information to other jurisdictions, managing mutual aid requests, and notifying officials of changing conditions affecting operations.
Responsible for identifying problem areas with subordinates and initiating appropriate action to effectively eliminate the problem(s).
Draft critical documents for day-to-day operations, including Standard Operating Procedures (SOPs) and Memorandums of Understanding (MOUs).
Provide information and expert advice to the Supervisor Dispatch Tech and other leaders regarding best business practices and operational improvements.
Plan, schedule, supervise, train and evaluate the performance of subordinate team members.
Set employee standards for performance and prepare performance evaluations.
Identify developmental and training needs for subordinates, provide coaching and counseling, and effect minor disciplinary measures when necessary to maintain standards.
Monitor and process workflows to detect and resolve problems with CAD hardware, software, telephone equipment, and other programs that operators cannot solve.
Make recommendations concerning the maintenance or replacement of equipment to ensure the dispatch center remains technologically current and effective.
Assist software technicians in testing new applications and maintains personal proficiency for all communication and data processing equipment.

Duties

Perform caller interrogation to determine type of response to dispatch police, fire, and EMS personnel and equipment as needed.
Maintain constant communication with incident commanders and first responders, while documenting critical information like vehicle status, road closures, and system outages for senior officials.
Operate as a central point for relaying emergency information to other jurisdictions, managing mutual aid requests, and notifying officials of changing conditions affecting operations.
Responsible for identifying problem areas with subordinates and initiating appropriate action to effectively eliminate the problem(s).
Draft critical documents for day-to-day operations, including Standard Operating Procedures (SOPs) and Memorandums of Understanding (MOUs).
Provide information and expert advice to the Supervisor Dispatch Tech and other leaders regarding best business practices and operational improvements.
Plan, schedule, supervise, train and evaluate the performance of subordinate team members.
Set employee standards for performance and prepare performance evaluations.
Identify developmental and training needs for subordinates, provide coaching and counseling, and effect minor disciplinary measures when necessary to maintain standards.
Monitor and process workflows to detect and resolve problems with CAD hardware, software, telephone equipment, and other programs that operators cannot solve.
Make recommendations concerning the maintenance or replacement of equipment to ensure the dispatch center remains technologically current and effective.
Assist software technicians in testing new applications and maintains personal proficiency for all communication and data processing equipment.

Requirements

This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
Incumbent must obtain and maintain DoD Telecommunication I and II (or equivalent) Certification within 6 months of employment.
Incumbent must obtain and maintain DoD HAZMAT Awareness Certification within 6 months of employment.
Incumbent must obtain and maintain certification in Basic Life Support for Cardiopulmonary Resuscitation (CPR) within 6 months of employment.
Incumbent must obtain and maintain Emergency Police Dispatch certification within 12 months of employment.
Incumbent must obtain and maintain Emergency Fire Dispatch certification within 12 months of employment.
Incumbent must obtain and maintain Emergency Medical Dispatch certification within 12 months of employment.
Continuing dispatch education (CDE) required through in-service training offered locally. Must maintain an overall compliance score in the performance of duties of 90 percent, or better, as…