Collections Representative

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re seeking a
skilled Collections Representative to join our team and take ownership of resolving overdue accounts while delivering exceptional customer service. If you’re a confident communicator with a knack for negotiation and a commitment to compliance, this is your opportunity to make a meaningful impact.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Outbound Collections
  :
  Initiate calls to customers with past-due accounts to discuss balances and payment options.
• Payment Negotiation
  :
  Develop and negotiate
  repayment plans
  and settlements tailored to customer circumstances.
• Customer Support
  :
  Offer empathetic solutions to customers facing financial hardship to help them maintain account standing.
• Account Review
  :
  Analyze account histories to identify overdue payments and determine appropriate collection strategies.
• Documentation
  :
  Accurately record all customer interactions, payment arrangements, and account updates in the system.
• Education & Guidance
  :
  Inform customers about payment options, account status, and potential consequences of non-payment.
• Compliance
  :
  Adhere to all
  company policies
  , procedures, and
  regulatory requirements
  , including debt collection laws.
• Collaboration
  :
  Communicate effectively with customers, team members, and management; elevate unresolved issues as needed.
• Performance Goals
  :
  Meet or exceed individual and team
  collection targets
  while maintaining high service standards.
• Continuous Learning
  :
  Participate in training programs to enhance collection techniques and stay current on industry regulations and company updates.

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be
  18 years or older
• High school diploma or equivalent required
• Excellent
  written and verbal communication
  skills
• Typing speed of
  20+ WPM
• Basic proficiency in
  Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Familiarity with
  Windows OS
• Reliable and punctual with strong
  attendance record
• Strong
  problem-solving, conflict resolution, and negotiation
  skills
• Customer service-oriented: empathetic, responsive, patient, and conscientious
• Ability to
  multi-task
  , self-manage, and stay focused in a dynamic environment
• Team player with a strong
  customer-first mindset
• Comfortable working in a
  fast-paced, evolving environment
• Excellent
  interpersonal skills
  and ability to build rapport with customers and colleagues

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all…