Member Service Representative Call Center
Listed on 2026-09-12
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support
Primary Function:
Provide information and member support concerning Geo Vista products and services, providing the highest quality of member service with respect to policies and procedures.
Benefits:- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Title:
CALL CENTER - MSR
Reports to:
V P Branch Operations Primary Function:
Provide information and member support concerning Geo Vista products and services, providing the highest quality of member service with respect to policies and procedures.
Duties & Responsibilities- Service membership by providing information in a pleasant, professional and efficient manner via telephone or correspondence.
- Research and solve more complex member questions, problems and complaints concerning their accounts.
- Continuously check member service voice mails and reply to the calls accordingly.
- Provide account information related to opening or closing accounts and instructions for loan applications.
- Provide instructions and documentation for stop payments on share drafts, ACH deposits, Visa Card issues (debit & credit) including ATM cards.
- Assist with Wire and Western Union Transfers.
- Cross-sell products and services when appropriate.
- Assist with remote access, such as on-line Banking or password resets.
- Respond to member inquires to ensure their satisfaction.
- Coordination
- Adjusting actions in relation to others' actions. - Instructing
- Teaching others how to do something. - Negotiation
- Bringing others together and trying to reconcile differences. - Persuasion
- Persuading others to change their minds or behavior. - Service Orientation
- Actively looking for ways to help people. - Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Actively looking for ways to help people
Critical Thinking -Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Complex Problem Solving -Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Active Listening -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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